Assistant Restaurant Manager

Dunkin', founded in 1950, is America's favorite all-day, everyday stop for coffee and baked goods. As a trusted market leader, Dunkin' dominates the hot regular, decaf, and flavored coffee market, in addition to being a top choice for donuts, bagels, and muffins. With more than 13,100 restaurants across 41 countries worldwide, Dunkin' has built a strong reputation for delivering quality products and excellent customer service. Based in Canton, Massachusetts, Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies. The brand prides itself on its customer loyalty, having earned the No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 consecutive years. Dunkin' is committed to providing a welcoming experience for its guests while continuously innovating and growing its product offerings and market presence.

The Assistant Restaurant Manager role at Dunkin' plays a vital part in driving the success of each restaurant by supporting the Restaurant Manager in building and leading a dedicated team focused on delivering outstanding guest experiences and achieving profitable sales. This role requires a leader who can motivate and develop Crew and Shift Leaders while ensuring that operational standards and brand guidelines are consistently met. The Assistant Restaurant Manager is responsible for upholding a guest-first culture, overseeing staffing and employee development, and maintaining a safe and healthy environment in compliance with safety and food safety regulations.

This position demands strong competencies such as problem-solving, decision-making, interpersonal skills, and conflict management. The ideal candidate will have a passion for setting high performance standards, coaching team members, and driving continuous improvements in service quality and operational efficiency. They should be able to analyze financial and performance data to set goals and implement strategies that enhance restaurant profitability. The ability to communicate clearly, lead effectively, and foster a positive team environment is essential.

The Assistant Restaurant Manager will also oversee marketing promotions, new product rollouts, and customer feedback initiatives. They will contribute to recruiting, hiring, training, and onboarding employees to build a strong workforce capable of meeting the dynamic needs of the restaurant. This role is suited for individuals who thrive in a fast-paced, team-oriented environment and who are dedicated to upholding the high standards that make Dunkin' a beloved brand worldwide. The position offers the opportunity to grow professionally within a well-established, globally recognized company known for its innovation and commitment to quality.