Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Pechanga Resort Casino is a premier destination offering top-tier hospitality and entertainment experiences to guests from around the world. As a renowned establishment within the gaming and resort industry, Pechanga Resort Casino prides itself on delivering Four Diamond quality service and an exceptional guest experience. The resort comprises a variety of dinner houses, restaurants, and entertainment venues, each dedicated to upholding the highest standards of service and comfort. Beyond gaming, Pechanga Resort Casino provides luxurious accommodations, diverse dining options, and a vibrant nightlife, all tailored to ensure each guest's visit is memorable and enjoyable. The environment promotes teamwork, professionalism, and a commitment to excellence, creating a dynamic workplace where every team member plays a crucial role in guest satisfaction and operational success.
The Busser role at Pechanga Resort Casino is a vital secondary service position within the dinner houses, serving as the first line of support for servers while interacting directly and indirectly with guests. This position is primarily responsible for maintaining the quality and efficiency of guest dining experiences by supporting servers and ensuring tables are promptly cleared, reset, and prepared to meet stringent standards. Bussers contribute to delivering an elevated level of service by providing attentive back-service assistance to guests, maintaining water service, offering bread service, and aiding in various server duties throughout the meal. Through their efforts, Bussers enhance guest satisfaction, foster a welcoming atmosphere, and support the department in achieving high service benchmarks. This role requires attentiveness, professionalism, and a strong commitment to maintaining the Four Diamond Service Agreement established by Pechanga Resort Casino.
As a Busser, team members play an ambassadorial role, communicating guest needs and requests efficiently to servers and management while providing personalized service with warm greetings and farewells. The position demands the ability to perform tray service safely, take direction constructively, and exhibit a personable and knowledgeable demeanor regarding menu offerings and resort amenities. Candidates should expect to engage in service-related training within the first 90 days to ensure alignment with the resort's quality service standards. Overall, working as a Busser at Pechanga Resort Casino offers a rewarding opportunity to contribute to a distinguished resort and casino environment, develop valuable skills in hospitality, and be part of a dedicated team focused on excellence in guest service.
The Busser role at Pechanga Resort Casino is a vital secondary service position within the dinner houses, serving as the first line of support for servers while interacting directly and indirectly with guests. This position is primarily responsible for maintaining the quality and efficiency of guest dining experiences by supporting servers and ensuring tables are promptly cleared, reset, and prepared to meet stringent standards. Bussers contribute to delivering an elevated level of service by providing attentive back-service assistance to guests, maintaining water service, offering bread service, and aiding in various server duties throughout the meal. Through their efforts, Bussers enhance guest satisfaction, foster a welcoming atmosphere, and support the department in achieving high service benchmarks. This role requires attentiveness, professionalism, and a strong commitment to maintaining the Four Diamond Service Agreement established by Pechanga Resort Casino.
As a Busser, team members play an ambassadorial role, communicating guest needs and requests efficiently to servers and management while providing personalized service with warm greetings and farewells. The position demands the ability to perform tray service safely, take direction constructively, and exhibit a personable and knowledgeable demeanor regarding menu offerings and resort amenities. Candidates should expect to engage in service-related training within the first 90 days to ensure alignment with the resort's quality service standards. Overall, working as a Busser at Pechanga Resort Casino offers a rewarding opportunity to contribute to a distinguished resort and casino environment, develop valuable skills in hospitality, and be part of a dedicated team focused on excellence in guest service.
Job Requirements
- High school diploma or GED
- At least 6 months experience preferred
- Ability to read, write, and understand simple instructions
- Good communication skills
- Ability to perform tray service safely
- Must qualify for Class B gaming license
- Must qualify for Food Handlers Certificate
- Must qualify for Tips Certification
Job Qualifications
- High school diploma or GED
- Ability to read, write, and comprehend simple instructions and correspondence
- Ability to read and interpret safety rules, operating instructions, and procedure manuals
- Effective one-on-one and small group communication skills
- Ability to add, subtract, multiply, and divide with familiarity with American money and measurements
- Ability to apply common sense to carry out detailed but uninvolved instructions
- Must qualify to obtain and maintain a Class B gaming license
- Must qualify to obtain and maintain a Food Handlers Certificate
- Must qualify to obtain and maintain a Tips Certification
- Knowledge of menu and resort amenities
- Completion of required service-related classes through PLDA within 90 days of employment
Job Duties
- Clearing table after guests are done with meal
- Clearing all soiled china, glass or silverware throughout guests dining experience
- Resetting tables to standard as designated by management
- Maintaining water service throughout meal for guests
- Provide bread service to each table as specified by the outlet's menu
- Assisting server with small duties throughout service to appease guests
- Be an ambassador for the guests, relay any messages to server as necessary
- Provide personalized guest service to each table, interact with guests, smile and offer warm greetings and farewells
- Other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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