Host | Republic of Texas

Corpus Christi, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.50 - $18.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

wellness programs

Job Description

Omni Corpus Christi Hotel is a premier luxury hotel located in the vibrant Marina District of Corpus Christi, Texas. Renowned for its stunning bay and city views, this hotel offers guests a blend of coastal charm and elevated hospitality. With resort-style amenities such as a heated indoor/outdoor pool, full-service dining, and wellness services, it caters to a variety of guests including beach vacationers, fishing enthusiasts, and attendees of special events. Its central location places guests within minutes of popular attractions like the Texas State Aquarium and USS Lexington, enhancing its appeal as a top destination for leisure and business travelers alike. The hotel boasts 465 well-appointed rooms and expansive 24,000 square feet of event space, making it an ideal venue for conferences, weddings, and social gatherings. The Omni Corpus Christi Hotel prides itself on not only its facilities but also on its dedicated team. The company fosters a culture that emphasizes learning, growth, inclusivity, and opportunity, providing associates with pathways for career advancement and personal development. As a full-time employee, individuals can expect to enjoy a comprehensive benefits package, supporting both their professional and personal well-being.

The role of the Host at Omni Corpus Christi Hotel is vital in delivering an exceptional guest experience. The Host acts as the first point of contact in the hotel's dining environment, ensuring guests are welcomed warmly and seated efficiently. This position requires a strong understanding of restaurant operations, with a focus on cultivating positive relationships through personalized service, anticipating guest needs, and maintaining a friendly and professional demeanor. The Host manages reservations, handles table assignments, answers phone inquiries, and conveys the restaurant's offerings to guests clearly and engagingly. Additionally, the Host plays an important role in upholding the hotel's high standards for cleanliness, organization, and safety, working closely with management and other departments to ensure smooth operations. This position demands a candidate who is adaptable, able to work flexible hours including nights, weekends, and holidays, and who thrives in a fast-paced environment. The ideal candidate is equipped with comprehensive knowledge of food and beverage service, outstanding customer service skills, and the ability to maintain composure under pressure. With responsibilities spanning from executing proper seating protocols to managing guest complaints with tact and professionalism, the Host ensures memorable dining experiences that encourage return visits. The position offers an opportunity to be part of a respected hospitality team within an esteemed resort, emphasizing a supportive workplace where employees are valued and encouraged to grow.

Job Requirements

Must have hands-on food and beverage knowledge
Minimum of relevant host experience in a fine dining restaurant
Willing to work flexible hours including nights, weekends and holidays
Possess highly developed customer service skills
Proven ability to engage guests at all levels
Ability to handle multiple priorities in a fast-paced environment
Ability to maintain a positive and professional demeanor under stress
Ability to report to work on time and as scheduled
Ability to stand and/or walk for extended periods
Meet standards of appearance and personal hygiene
Clear verbal and written communication skills in English
Computer literacy including payroll, Micros, POS systems
Have an unexpired Food Handler's Certification and TABC certification

Job Qualifications

Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business
A minimum of relevant host experience in a fine dining restaurant is strongly preferred
Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays
Highly developed customer service skills
possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail
Proven ability to engage guests at all levels
Must be passionate about providing warm, engaging and personalized service
Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities
Must possess the ability to handle stressful and busy hotel operations
Ability to always maintain a positive and professional demeanor and composure
Must have the ability to report to work on time and when scheduled
Must have the ability to stand and/or walk for extended periods of time
Must meet standards of appearance and always maintain a high level of personal hygiene
Clear, concise written and verbal communication skills
Candidate must be comfortable speaking to guests
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers
Computer literacy to include Payroll systems, Micros, POS systems
Must have an unexpired Food Handler's Certification & TABC certification

Job Duties

Consistent maintenance and refinement of service standards
Ensures compliance with all hotel standards and local laws
Ensure compliance with health, safety and sanitation awareness standards
Prepare daily for health department and Ecosure inspections
Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phone, managing reservations and table assignments, greeting guests, seating guests, explaining restaurant concepts
Perform all side work as assigned by management including but not limited organization of restaurant host stand and guest entrance, menu cleanliness
Responsible to adhere to all proper trash procedures
Must retain and maintain complete knowledge of all food and beverage menu items
Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment
Responsible to maintain all furniture, fixtures and equipment to a high standard
Minimize breakage by demonstrating care when handling hotel assets and equipment
Perform proper steps of service when seating guests
Responsible for ensuring high-quality table sets prior to seating tables
Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience
Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.
Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table
Ensures prompt delivery and quality control from point of departure to arrival
Responsible to attend daily stand-up meeting to gather relevant information prior to service
Contribute to the cleanliness and organization of all restaurant space, FOH & BOH
Executes all necessary instructions on Restaurant Event Orders
Encourages and builds mutual trust, respect and cooperation among co-workers
Treats co-workers fairly and equitably
Maintain a professional, neat and organized appearance according to Omni Parker House standards
Respond swiftly and effectively in any emergency or safety situations
Ensure a safe working and guest environment to reduce the risk of injury or accident
Attend all required department trainings and meetings
Perform any other duties required by leadership