Full Time Host- Carpenter Hall

Carpenter Hotel is a distinguished hospitality establishment located in South Austin, Texas. Opened in the fall of 2018, Carpenter Hotel seamlessly combines modern comfort with the natural beauty of its lush surroundings. This boutique hotel enjoys a serene location within an old pecan grove near Zilker Park, offering guests easy access to Lady Bird Lake, downtown Austin, and numerous local attractions. The property features 93 well-appointed rooms, each equipped with a private terrace. Guests can enjoy relaxing amenities such as a swimming pool with a community deck and the Q Hut pavilion, as well as dining options that include an all-day Coffee Bar and the highly regarded Carpenters Hall restaurant. The hotel's commitment to providing a warm, welcoming atmosphere is evident in its design, services, and dedication to customer satisfaction, making it a popular choice for travelers seeking a peaceful retreat with convenient access to the city’s vibrant lifestyle.

The role of Host or Hostess at Carpenter Hotel is an integral part of the guest experience in the restaurant and lounge areas. This position requires a professional who excels at greeting and seating guests in a friendly and efficient manner. The Host or Hostess serves as the first point of contact for patrons, ensuring that each guest receives a warm and genuine welcome. Beyond seating arrangements, the Host or Hostess plays a pivotal role in managing the flow of the dining area, maintaining communication between guests, kitchen staff, management, and serving personnel to ensure smooth operations. The individual must be adept at handling any guest concerns or complaints promptly and effectively, escalating issues to supervisors when necessary. Additionally, the Host or Hostess is responsible for overseeing dining room staff activities, assisting in hiring and training other hosts, and helping to plan special events or functions when required. This multifaceted role demands excellent communication skills, conflict resolution abilities, and a thorough understanding of company policies and culture. Carpenter Hotel is committed to fostering an inclusive work environment and offers competitive benefits including medical, dental, vision, a 401K plan with company match, free room nights, discounted rates for friends and family, generous paid time off, wellbeing initiatives like complimentary Headspace membership, and exclusive retailer discounts. This position is well-suited for individuals who thrive in a dynamic hospitality environment and are passionate about delivering exceptional service that enhances the reputation and values of Carpenter Hotel.