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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,000.00 - $62,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
401K with company match
company sponsored life insurance
Medical insurance
Dental Insurance
Vision Insurance
Voluntary Short-Term Disability Insurance
Voluntary long-term disability insurance
voluntary life insurance
accident insurance
hospital insurance
Employee assistance program
Commuter Benefits
Employee Discounts
Free hot healthy meals for unit operations roles
Job Description
gategroup is a global leader in providing catering services and airport hospitality, operating across multiple countries to enhance hospitality experiences for travelers. As an established company in the airline catering industry, gategroup is dedicated to quality, safety, and innovation, delivering exceptional food and service solutions for airlines and their passengers. The company fosters a vibrant and inclusive workplace culture emphasizing excellence, integrity, passion, and accountability, ensuring that employees grow and succeed while making travelers' journeys enjoyable and memorable. This position is a full-time, exempt role based in the USA, offering an annual salary range from $58,000 to $62,000 with comprehensive... Show More
Job Requirements
- High school diploma or GED required
- 2+ years supervisory experience preferred
- Strong leadership skills
- Ability to manage 30+ hourly employees
- Effective communication skills
- Ability to train employees
- Excellent time management skills
- Basic computer proficiency
- Ability to obtain ServSafe certification
- Compliance with company policies and procedures
- Ability to provide constructive feedback
- Willingness to work in a fast-paced environment
- Strong organizational skills
- Knowledge of food safety regulations
- Ability to foster teamwork and employee retention
Job Qualifications
- High school diploma or GED required
- Associates degree preferred
- 2+ years supervisory experience in high volume manufacturing, food production, restaurant or catering environment preferred
- Strong and effective leadership skills with ability to manage a staff of 30+ hourly employees
- Labor relations experience is a plus
- Ability to drive positive program change
- Ability to train others
- Ability to provide daily positive and negative feedback
- Excellent time management skills and multitasking ability
- Strong organizational, analytical, communication and leadership skills
- Innovative with ability to improve operations
- Basic computer skills with working knowledge of Microsoft Office
- Ability to obtain ServSafe certification required
- ServSafe certified preferred
- Clear and effective communication skills
- Bi-lingual in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish is a plus
Job Duties
- Ensures quality production standards are maintained for all accounts
- Maintains company policies and procedures as well as specification books for airline customers and serves as a knowledgeable resource
- Controls food cost and other controllable costs
- Works with management staff to improve performance of the unit
- Prepares management reports such as attendance, HACCP and labor reports as required
- Responsible for safety, quality and compliance to customer specifications and regulatory requirements and company policies and procedures
- Ensures specifications, airline diagrams, and other standards are accurate according to airline specifications
- Ensures that all products are coded according to Gate Gourmet procedures
- Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste
- Completes required requisitions for the storeroom to ensure adequate supply is maintained
- Responsible for maintaining daily temperature logs and other logs and reports as required
- Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues timely
- Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees
- Manages work flow balancing the division of responsibilities among employees on each shift
- Determines when and whether to call employees in to cover staffing needs such as sick calls, vacation relief and volume changes
- In conjunction with department leaders determines number of employees needed by shift
- Ensures compliance with company Wage and Hour policy, including ensuring employees get rest and meal breaks and company processes are followed
- Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses
- Monitors daily manpower planning and schedules employees
- Responsible for employee retention and reducing employee turnover
- Responsible for coaching, counseling and preparing corrective actions for employees in compliance with applicable union agreements
- Reviews and ensures employees in chain of command are in correct cost centers and job titles
- Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority
- Ensures employees complete all company required training including ServSafe
- Compliance with all company required policies, procedures and processes including required training
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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