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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Savour Hospitality is a renowned hospitality company committed to delivering exceptional guest experiences through a wide range of hospitality services and innovative event solutions. The company prides itself on its dedication to quality, customer satisfaction, and operational excellence within the hospitality industry. Known for its strategic approach to event management and exceptional service standards, Savour Hospitality provides a dynamic and supportive work environment where employees can thrive and contribute meaningfully to the company's success. As a full-time employer, Savour Hospitality offers a rewarding career path for professionals passionate about hospitality, events, and guest service. The company also maintains a strong... Show More
Job Requirements
- High school diploma or equivalent
- At least 4 years of related experience required
- Knowledge of accounting systems preferred
- Excellent written and oral communication skills
- High level of customer service
- Ability to focus on details and resolve numerical problems
- Ability to work independently and in a team
Job Qualifications
- High school diploma or equivalent
- Degree in hotel & restaurant management, hospitality, business, or a related field preferred
- At least 4 years of related experience required
- Knowledge of accounting systems preferred
- Excellent written and oral communication skills
- High level of customer service
- Ability to focus on details and resolve numerical problems
- Ability to work independently and in a team
Job Duties
- Assigns all events turned over to event planning team
- Oversees turned opportunities’ function space and group room blocks
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
- Leads execution of activities to support the event management strategy
- Works with direct reports to review scheduled events and troubleshoot potential challenges or conflicts
- Leads discussions to review event complexity and proactively avoid service challenges and failures
- Ensures the property is apprised of all groups that will impact property operations
- Manages customer budgets to maximize revenue and meet customer needs
- Maintains inventories to maximize customer satisfaction and revenue opportunities
- Works with highly complex or high-profile groups when financial impact will be significant
- Leads the catering menu development process
- Champions all standards, policies, and procedures for the event planning team
- Leads event management meetings
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
- Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Responds to and handles guest problems and complaints
- Strives to improve service performance
- Empowers employees to provide excellent customer service
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
- Consults with customers to determine objectives and requirements for events such as meetings, conferences, and conventions
- Establishes customer service guidelines so employees understand expectations and parameters
- Ensures employees receive on-going training to understand guest expectations
- Observes service behaviors of employees and provides feedback to individuals and or managers
- Reviews staffing levels to ensure that guest service and planning needs are met
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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