Event Planning Manager in Cincinnati

Rolling Hills Hospitality, established in 2005, is a prominent hotel development and management firm known for operating 19 hotel properties across the Ohio Valley. The company prides itself on exceeding guest expectations by maintaining high operational standards and a simplified yet effective business model. Through strategic management agreements, Rolling Hills Hospitality oversees a team of over 300 employees, fostering strong partnerships with leading hotel brands such as Marriott, Hilton, IHG, and Hyatt. Guided by the philosophy of caring for employees to ensure they provide outstanding guest experiences, the company emphasizes a vibrant and supportive work environment conducive to sustained growth and employee satisfaction.

The Event Planning Manager role at Embassy Suites Cincinnati Northeast - Blue Ash, operated by Rolling Hills Hospitality, plays a crucial role in coordinating and executing group events, meetings, and social functions. This full-time role demands a highly organized, detail-focused professional who thrives under the dynamic conditions typical of the hospitality industry. As the primary liaison between clients and various hotel departments, the Event Planning Manager ensures that every aspect of an event, from the post-sale contract execution through to event completion, is seamlessly managed. Responsibilities include managing all logistical details such as room setups, food and beverage services, audiovisual requirements, and transportation. The role also involves preparing key documentation like Banquet Event Orders and conducting pre-conference meetings to align hotel operations with client expectations. Collaboration with the banquet, culinary, front office, housekeeping, and maintenance teams is essential to ensure operational readiness and a high standard of service consistent with Hilton brand standards.

Client relationship management is a key component of this role, requiring the Event Planning Manager to build and maintain strong partnerships with clients, meeting planners, sports teams, wedding coordinators, and community organizations. Providing exceptional customer service throughout the event lifecycle, addressing client requests promptly, and resolving any issues efficiently are vital to maintaining positive guest experiences. The manager also conducts post-event follow-ups to assess client satisfaction and uncover future business opportunities.

Additionally, the Event Planning Manager supports the sales team by participating in site visits, client tours, and event presentations, while contributing to event strategy and space utilization initiatives. Administrative duties include maintaining comprehensive event records, managing timelines, and preparing operational reports. This role requires flexibility, including availability for occasional evenings, weekends, and holidays to meet business needs.

Overall, the Event Planning Manager position at Embassy Suites Cincinnati Northeast offers an exciting opportunity for hospitality professionals to leverage their event planning expertise within a supportive and growth-oriented company environment, ensuring memorable and flawlessly executed events that uphold the exceptional standards of Rolling Hills Hospitality and Hilton brand.