Membership Consultant

Parma, OH, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional Development

Job Description

ArchWell Health is a pioneering healthcare provider dedicated to transforming the way senior healthcare services are delivered. Focused on improving the lives of senior members, ArchWell Health operates neighborhood clinics that feel welcoming and accessible, aiming to foster a vibrant, wellness-focused community for seniors. The organization prioritizes delivering best-in-class care with a focus on continuity, respect, and genuine compassion, ensuring that every member receives personalized healthcare attention from professionals who truly care about their well-being, families, and communities.

As a relatively new and innovative healthcare company, ArchWell Health is committed to addressing the unique needs of an aging population by combining modern healthcare practices with community-centered approaches. Their mission is to not only provide healthcare services but also to create an environment where seniors and their caregivers feel valued, supported, and connected to a community that enhances their quality of life. The company’s approach includes coordinated care, education, and outreach programs that empower seniors to make informed healthcare decisions.

The Membership Consultant role at ArchWell Health is crucial in expanding their patient base and ensuring that seniors in the community are aware of and can access their services. Serving as the primary evangelists and outreach representatives, Membership Consultants engage directly with seniors and community stakeholders to promote ArchWell Health’s mission and value. This position blends traditional sales expertise with community engagement, requiring consultants to be both persuasive communicators and empathetic listeners.

Membership Consultants perform a multi-channel sales and community engagement role. They establish and maintain relationships with individual seniors, groups, social service providers, health plan agents, and community organizations to drive patient enrollment. Their work includes organizing and participating in local events, coordinating with referral sources, and using sales and marketing tools to track potential patients and sales activities. Moreover, this position is ideal for sales professionals who want to make a meaningful impact by connecting seniors with high-quality healthcare services that are inclusive regardless of economic means. Although prior experience in Medicare Advantage sales or senior care is beneficial, it is not mandatory, making this an excellent opportunity for individuals who bring strong sales, problem solving, and organizational skills with a passion for serving the senior community. ArchWell Health values diverse backgrounds and provides a truly rewarding environment for those who thrive in a dynamic outreach and sales role.

Job Requirements

H.S. diploma or GED required
1 year of sales or community relations experience required
Valid drivers’ license required
Ability to engage effectively with seniors and community stakeholders
Comfortable working in a sales and community outreach environment
Proficiency with sales and marketing tools like Salesforce preferred
Excellent communication and organizational skills
Willingness to travel locally under 10%

Job Qualifications

H.S. diploma or GED required
Bachelor’s degree is helpful
1 year of sales or community relations experience required
2+ years preferred
Experience with a health plan, FMO/benefits broker, or provider is preferred
Experience working with or selling to the senior community or medically underserved preferred
Valid drivers’ license required

Job Duties

Drives new patient enrollment year-round by identifying, cultivating, and securing new patients through direct-to-consumer, business-to-business, and community stakeholder relationships
Meets individual seniors and groups in their homes, senior centers, houses of worship, and other community gathering places to evangelize the ArchWell Health mission and value proposition for seniors
Plans, coordinates, and executes local events in the community and in our centers to help reach our ideal patients (e.g. medically underserved, Medicare-eligible seniors)
Cultivates relationships with individual health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as their preferred provider for senior healthcare when referring or assigning patients to a primary care physician
Partners with ArchWell Health Community Relations on initiatives with community officials/influencers, businesses, and public health programs that appropriately drive new patient growth
Coordinates with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health in a timely manner
Leverages sales and marketing tools (e.g. Salesforce) to identify and cultivate new patients, maintain current prospect information, and document sales interactions
Provides monthly activity calendar reflecting community access points and tabletop venues
creates penetration plans and initiatives in target sub-markets and channels
Engages with new patients through and beyond their first appointment
maintains relationships with enrolled patients to positively impact retention
helps address and resolve customer complaints and issues
Travel required: very limited outside of local market (under 10%)