Lounge Bartender - Urban Pour

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

401K Matching

Paid Time Off

flexible scheduling

Travel Discounts

Learning and Development Programs

Job Description

Crescent Hotels & Resorts is a distinguished hospitality company committed to delivering exceptional guest experiences across its portfolio of properties. Their flagship property in downtown Austin, Hotel Indigo, alongside its sister property Holiday Inn Express and Suites Complex, provides guests with unique and memorable stays enriched with upscale amenities and personalized service. This vibrant hospitality group is renowned for its dedication to fostering a work environment where associates feel valued, supported, and empowered to bring their authentic selves to work every day. Crescent Hotels & Resorts offers competitive wages, exceptional benefits, and flexible scheduling, acknowledging the importance of balancing professional and personal life. Their culture emphasizes health and wellness, continuous learning and development, and rewarding travel opportunities at both Crescent managed and IHG brand properties worldwide.

The Lounge Bartender at Hotel Indigo Austin plays a pivotal role in shaping guest experiences through expert beverage preparation, personalized interactions, and a warm, inviting atmosphere. This role requires elevated service skills to craft classic and innovative cocktails, pour beers and wines, and prepare non-alcoholic beverages with precision and care. Beyond beverage creation, the bartender acts as a key ambassador for Urban Pour and Hotel Indigo, embodying the brand's commitment to excellence. Responsibilities include maintaining impeccable cleanliness and organization of the bar, ensuring compliance with all regulatory standards, and supporting food and beverage operations as the business demands. This position is essential to the overall success of the outlet by encouraging guest engagement, ensuring consistent quality, and contributing to a positive, team-oriented work environment.

The candidate will actively build rapport with guests, offering tailored recommendations to enhance their visit while diligently monitoring inventory and maintaining operational standards. Efficiency in handling POS transactions, adherence to health and safety protocols, and readiness to assist with special events or banquet functions are integral to the bartender's role. Strong communication skills, attention to detail, and the ability to thrive in a fast-paced setting are crucial for excelling in this position. The Lounge Bartender position at Crescent Hotels & Resorts promises a dynamic and rewarding career opportunity, blending hospitality expertise with a supportive corporate culture that celebrates each associate's unique contributions and growth potential.

Job Requirements

Ability to stand and walk for extended periods
Frequently lift and carry up to 30 pounds
Ability to reach, bend, stoop, and work in a fast-paced environment
Manual dexterity sufficient to operate bar equipment and prepare beverages efficiently

Job Qualifications

Minimum one year of bartending experience preferred, preferably in an upscale restaurant, lounge, or hotel environment
Knowledge of classic cocktails, wine, beer, and spirits
Current TABC Certification and Food Handler Certification, or ability to obtain upon hire
Excellent interpersonal and communication skills
Strong attention to detail and ability to multitask in a fast-paced environment
Ability to provide exceptional hospitality and create memorable guest interactions

Job Duties

Provide friendly, engaging, and attentive service to guests in accordance with Hotel Indigo and Urban Pour standards
Build rapport with guests and create memorable, personalized experiences
Maintain a thorough knowledge of menus, specialty cocktails, wine selections, beer offerings, and current promotions
Make recommendations and upsell beverages and menu items to enhance the guest experience
Anticipate guest needs and respond promptly and professionally to requests and concerns
Prepare and serve alcoholic and non-alcoholic beverages according to established recipes and presentation standards
Ensure responsible alcohol service and comply with all TABC regulations
Maintain consistency in drink quality, portioning, and presentation
Verify guest identification and refuse service when appropriate in accordance with legal requirements
Monitor inventory levels and communicate shortages to leadership
Maintain a clean, organized, and fully stocked bar throughout each shift
Perform opening, closing, and side work duties
Process guest payments accurately using the POS system
Ensure glassware, garnishes, mixers, and supplies are properly stocked and rotated
Assist with inventory counts and restocking procedures
Work collaboratively with servers, kitchen associates, and management to ensure timely service
Assist with food service and lounge operations as needed
Support banquet functions and special events when business levels require
Foster a positive and professional work environment that promotes teamwork and service excellence
Maintain compliance with all health, sanitation, and food safety standards
Adhere to company policies regarding alcohol service, cash handling, and workplace safety
Maintain cleanliness of the bar area and surrounding guest spaces
Report equipment issues or safety concerns promptly