Front Desk Agent

Edition Hotels is a unique luxury hotel brand that represents a collaboration between visionary hotelier Ian Schrager and the worldwide reach of Marriott International. It combines the intimate style of boutique hotels with the high-end services of world-class luxury hotels to provide guests with unforgettable, original, and sophisticated experiences. Located at 5 Madison Ave, New York, Edition Hotels caters to a discerning clientele who appreciate quality, design, originality, and impeccable service that breaks conventions and exceeds expectations. The hotel focuses on elegance infused with personality, perfection blended with individuality, and comfort paired with charisma and charm. As part of Marriott International’s portfolio, Edition Hotels benefits from a global presence while maintaining a specialized boutique atmosphere, challenging employees to deliver exceptional hospitality consistently.

This particular full-time, non-management position is based on-site in New York City and offers a competitive hourly pay range of $30.98 to $41.31. The role emphasizes flexible shifts, with a preference for candidates available on weekends. The position falls under the Rooms & Guest Services Operations category and is focused on delivering outstanding guest reception services, contributing to the overall guest experience at the hotel.

Receptionists at Edition Hotels do more than just handle check-in and check-out procedures; they are empowered to enhance every guest's stay by providing proactive and personalized services. They are expected to act as knowledgeable guides for local attractions, manage operational duties, and ensure all transactions flow seamlessly within the luxurious guest experience. This position requires dynamic individuals who can multitask, assist guests with various requests, complete reports, and take initiative in a fast-paced hospitality environment.

In addition to delivering excellent guest services, employees are expected to uphold company policies, maintain confidentiality, protect assets, and adhere to quality standards. Professionalism in uniform, appearance, and communication is a must at all times. Physical activity is a key element of the role, including standing, sitting, walking extensively, and handling items weighing up to 25 pounds. The job also involves reaching, kneeling, twisting, stretching, and bending as necessary to successfully complete all tasks.

At Edition Hotels, we believe in fostering an inclusive workplace where diversity is valued and celebrated. We are committed to equal employment opportunities regardless of disability, veteran status, or other legally protected characteristics. Our strength lies in the diverse cultures, talents, and experiences of our associates worldwide.

Joining Edition Hotels means becoming part of an inspiring team that values passion and a heart-driven approach to hospitality. If you are outgoing, motivated, and ready to contribute to a theatrical, unforgettable guest experience, Edition Hotels invites you to be a part of their extraordinary journey. By joining us, you will be empowered to perform at your best, achieve your purpose, collaborate on a global level, and evolve into your best professional self.