Membership Concierge

Seven24 Collective is an exclusive luxury private members club located in the heart of New York City, operating under the prestigious Gansevoort Hotel Group. This premier establishment offers its members a unique, high-end lifestyle experience that combines elegance, exclusivity, and personalized service. As part of a well-respected hospitality brand, Seven24 Collective caters to a discerning clientele who expect nothing less than impeccable service and attention to detail. The club prides itself on fostering a vibrant community where members can enjoy curated events, exceptional dining, and a welcoming atmosphere reflective of its luxury status.

The Membership Concierge role at Seven24 Collective is integral to maintaining this standard of excellence. This in-person position blends front-facing luxury concierge responsibilities with backend membership management duties, making it a dynamic and relationship-driven role. The Membership Concierge acts as the primary point of contact for members, serving as the welcoming face of the club. This professional ensures every interaction is seamless, personalized, and aligned with the brand's identity and high service standards.

In this role, you will oversee the full lifecycle of membership operations, including onboarding new members, managing renewals, handling billing and account updates, and maintaining accurate member records within advanced CRM platforms such as PeopleVine. You will also be responsible for monitoring membership activity and retention through detailed report generation. Beyond operational tasks, you will drive member engagement by supporting prospective members through the application process, leading new member onboarding, and maintaining proactive communication to foster community integration and member satisfaction.

Supporting events and programming is also a key component of the role. The Membership Concierge collaborates with multiple teams, including membership, programming, and food and beverage, to manage reservations, assist with sign-ups, and ensure flawless execution of events, thereby creating memorable experiences for members. The position demands a polished, professional demeanor, strong organizational skills, and the ability to multitask effectively in a fast-paced hospitality environment.

Candidates with at least two years of customer-facing experience in luxury hospitality or membership-driven environments will thrive in this role. Proficiency with CRM systems like PeopleVine or Salesforce is essential, as is excellence in written and verbal communication. Flexibility in availability, including evenings, weekends, and holidays, is required to meet members' needs at all times.

Joining Seven24 Collective means becoming part of a luxury, members-only experience in New York City. You will collaborate with a dynamic team across hospitality, events, and lifestyle sectors and enjoy opportunities for professional growth within the Gansevoort Hotel Group. This position is perfect for someone who thrives on building lasting relationships, anticipates needs proactively, and takes pride in delivering exceptional, high-touch service at every interaction. Apply today and become a key player in redefining the private membership experience.