Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $15.92
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Dental Insurance
Employee Discounts
Health Insurance
Paid Time Off
Signing bonus
Vision Insurance

Job Description

The Woodhouse Day Spa is a premier spa franchise established in 2001 with a mission to provide self-care that lasts. As a luxury spa with over 85 locations nationwide, Woodhouse has set the gold standard for neighborhood spas by delivering a fresh, holistic approach to wellness. The brand offers a variety of signature treatments such as massages, facials, body treatments, and rituals designed to promote total well-being, renewing and revitalizing guests long after they leave the spa. Known for a supportive team culture and commitment to guest satisfaction, The Woodhouse Day Spa creates an inviting environment that merges hospitality, wellness, and luxury. This particular franchise location is independently owned and operated, ensuring a close-knit and personalized workplace culture that prioritizes career growth and professional development. The Woodhouse team is known for its professionalism, passion for wellness, and dedication to delivering an exceptional guest experience.

The available role is for Spa Concierge team members, with opportunities for both full-time and part-time employment, boasting an hourly wage starting at $15.92 per hour. One notable incentive for team members committing to 36 or more hours per week is a $1,000 sign-on bonus, highlighting the company’s investment in its staff. The Spa Concierge serves as a vital initial and final point of contact for guests, embodying warmth, professionalism, and attentiveness to create personalized and memorable spa experiences. This role combines front-of-house hospitality with operational support, requiring the Spa Concierge to welcome guests, educate them on spa offerings, handle appointment scheduling, and maintain the atmosphere and cleanliness of the spa. The role demands a genuine passion for service, strong interpersonal and multitasking capabilities, and a flexible schedule that includes evenings, weekends, and holidays. It is ideal for those who have experience or interest in hospitality, wellness, or customer service industries and enjoy helping others feel their best while contributing to a thriving luxury environment.

Working at The Woodhouse Day Spa means joining a team focused on excellence, growth, and a culture of care. Staff members benefit from comprehensive paid training branded as The Woodhouse Way, career advancement opportunities, competitive hourly pay paired with performance-based incentives, and employee discounts on spa services and retail products. The spa boasts a beautiful, state-of-the-art setting that nurtures both the guests' and employees' senses of luxury and comfort. The Woodhouse strives to be more than just a workplace—it aims to be a place where employees find encouragement, purpose, and room to grow their professional skills within a rewarding wellness industry. The holistic and luxury nature of the spa combined with a supportive team culture makes this a compelling opportunity for those passionate about wellness and exceptional guest service. Overall, this role offers a unique blend of hospitality and wellness career experience in an acclaimed spa environment that values the heart of the guest experience—its team members.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Ability to communicate effectively and courteously with guests
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Strong organizational skills and attention to detail
  • Ability to multitask and handle fast-paced environment
  • Commitment to delivering exceptional guest experiences

Job Qualifications

  • Passion for delivering outstanding customer service
  • Positive, professional, and team-oriented attitude
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Previous hospitality, spa, salon, retail, or customer service experience preferred
  • Flexible availability including evenings, weekends, and holidays as needed

Job Duties

  • Welcome guests with professionalism, warmth, and genuine hospitality
  • Provide personalized attention from arrival through departure
  • Educate guests about The Woodhouse experience, amenities, services, and spa offerings
  • Guide guests through the spa and ensure a seamless and relaxing visit
  • Answer incoming calls, schedule appointments, and assist with guest inquiries
  • Maintain a clean, organized, and inviting spa environment
  • Anticipate guest needs and create memorable experiences through thoughtful attention to detail
  • Support daily spa operations and assist leadership in ensuring smooth business flow
  • Serve as a brand ambassador by upholding The Woodhouse standards of excellence

Job Criteria

Experience

Mid Level (3-7 years)


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