Service & Scheduling Coordinator (High-End Resi AV, Lighting, Shading, Control)

Evolve Technologies is a premier provider of cutting-edge technology solutions specializing in automating homes across Texas. The company focuses on integrating advanced technology to create seamless, intelligent living spaces for clients who appreciate the perfect blend of comfort, entertainment, and modern convenience. Rooted in the philosophy that every home should be a welcoming environment for gatherings ranging from casual indoor sessions to dynamic outdoor events, Evolve Technologies strives to deliver exceptional white-glove service and precision in every project. The company culture emphasizes core values such as precision as the standard, protecting the experience of their clients, owning every task with responsibility, building with intention, and consistently raising the standard in everything they do. These values define the operational backbone of Evolve and its commitment to first-class client experiences.

The role at Evolve Technologies is a critical client-facing position that demands a trustworthy, highly organized individual with a passion for high-quality customer support and white-glove care. This is a full-time position based in Dallas, Texas, with a typical Monday through Friday schedule from 7:30 a.m. to 4:30 p.m. The position reports directly to the Operations Manager, Jonathan, and offers a salary range from $45,000 to $55,000 per year. The successful candidate will act as the primary point of contact for high-end, ultra-high-net-worth clientele, delivering meticulous project scheduling for installation phases, service visits, walkthroughs, and managing full-cycle issue resolution from intake through billing. The role requires balancing external client communication across multiple platforms—phone, email, text, and ticketing systems—while collaborating internally with service technicians, project managers, accounting, and partners to ensure seamless coordination and exceptional client satisfaction.

Candidates should be customer service-oriented with solid experience supporting clients with exacting standards in technologically sophisticated environments. Familiarity with smart home technology, residential construction, AV integration, and custom home projects is preferred. A steady work history, high emotional intelligence, and a pleasant disposition are vital traits for success. The role also involves managing scheduling in alignment with both client needs and Evolve's resources, maintaining accurate documentation, and expediting issues efficiently through various departments to meet or exceed service level agreements. Evolve Technologies provides a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, paid holidays, disability and life insurance, company events, and employee discounts, reflecting the company's commitment to supporting its staff. This position is essential to maintaining Evolve's reputation for delivering a 'WOW' experience every time and contributing to a dynamic, innovative team dedicated to technological excellence and customer delight.