Patient Services Coordinator

The US Oncology Network is searching for a Patient Services Coordinator to become an integral member of their team at Texas Oncology. This full-time role is based in the Medical Oncology Department at the 501 Saunders Avenue clinic located in Tyler, Texas. The standard work schedule for this position is Monday through Friday, from 8:00 a.m. to 4:30 p.m. This position offers multiple levels of employment, including level 1, level 2, and Senior, determined by the candidate’s relevant work experience and qualifications. Texas Oncology is a division of The US Oncology Network, which represents one of the largest and most respected community oncology providers in the United States. Texas Oncology stands out as the nation’s largest community-based oncology provider with approximately 530 providers operating across more than 280 sites statewide. The network was founded on the principle that top-quality cancer care should be accessible to patients within their own communities. This community-focused approach supports patients in confronting cancer with the critical comfort of family and friends nearby, promoting a holistic healing environment. Texas Oncology uses leading-edge technology and research innovations to deliver evidence-based, high-quality cancer care, aiming to help patients achieve "More breakthroughs. More victories." Registered trademark. With the care Texas Oncology provides, it treats about half of all Texans diagnosed with cancer annually, making it a vital resource for the local communities it serves. The broader US Oncology Network is dedicated to advancing oncology care in America through a substantial physician network and corporate support from McKesson Corporation. McKesson is committed to fostering a vibrant and sustainable community patient care delivery system that propels advances in science, technology, and quality in oncology care. The Patient Services Coordinator plays an essential role within this ecosystem and is often the first point of contact in the clinic. The coordinator greets and welcomes patients, their family members, and visitors, ensuring a prompt, courteous, and professional experience right from the start. They are responsible for registering patients, scheduling appointments efficiently, and handling all incoming calls with care and professionalism by directing calls to the appropriate departments or personnel. Beyond administrative duties, the coordinator strictly adheres to compliance programs including ethical standards and US Oncology's core shared values, ensuring patient information is handled with strict confidentiality, respecting HIPAA and legal regulations. This role requires multitasking between providing excellent customer service at the front desk, managing patient data accurately, and coordinating communication between clinical staff and patients. In summary, this position is ideal for candidates looking to contribute meaningfully in a healthcare setting, delivering critical support that directly impacts both patient experience and clinic function in a cancer care environment. Those joining will find themselves part of a team whose mission is to make a profound difference in patients’ lives through state-of-the-art cancer treatment and compassionate care.