You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Philadelphia, PA - Lead Dispatch Specialist (PM Shift - Tues--Sat)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
sick leave
Job Description
Rapid Medical is a technology-centric logistics partner specializing in serving laboratories, clinics, and health systems across 28 states. Unlike a traditional courier company with added software features, Rapid Medical intertwines advanced technology with a high-performance logistics operation to provide seamless solutions that keep healthcare systems running smoothly. The company prides itself on operating a lean, efficient team that manages thousands of daily deliveries, ensuring critical medical samples and healthcare materials reach their destinations in a timely and secure manner. Rapid Medical’s innovative approach has led to rapid growth, doubling its operations year-over-year, and continues to expand its footprint in the... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in logistics or related operations
- Ability to work onsite evening shifts Tuesday through Saturday
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Knowledge of HIPAA, DOT, and healthcare compliance standards
- Capacity to lead and develop a team
- Proficiency in technology platforms for dispatch
- Ability to handle high-pressure situations calmly
Job Qualifications
- High school diploma or equivalent
- Previous experience in logistics or operations management preferred
- Strong leadership and mentoring skills
- Excellent communication and interpersonal abilities
- Proficiency with dispatch and route management software
- Ability to manage multiple priorities in a fast-paced environment
- Familiarity with healthcare regulatory requirements such as HIPAA and DOT
- Problem-solving skills and ability to work under pressure
- Experience working with cross-functional teams
Job Duties
- Lead, mentor, and develop junior Operations Specialists providing coaching and feedback
- Establish and maintain team standards for client communication and operational excellence
- Conduct regular training on compliance protocols and best practices
- Monitor team performance metrics and implement improvements
- Validate that items meet HIPAA, DOT, and regulatory requirements
- Audit driver documentation and escalate non-compliance issues
- Serve as primary contact for laboratory and health system clients managing scheduling and escalations
- Build trusted client relationships through proactive communication
- Identify and flag service issues before escalation
- Plan and adjust daily routes for efficiency and on-time performance
- Monitor real-time conditions and adjust operations accordingly
- Coordinate driver assignments and capacity management
- Own incident response including missed pickups and reroutes
- Support drivers via mobile platform as a reliable resource
- Document issues and resolutions to improve operations
- Uphold operational standards for health systems trust
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: