Philadelphia, PA - Lead Dispatch Specialist (PM Shift - Tues--Sat)

Rapid Medical is a technology-centric logistics partner specializing in serving laboratories, clinics, and health systems across 28 states. Unlike a traditional courier company with added software features, Rapid Medical intertwines advanced technology with a high-performance logistics operation to provide seamless solutions that keep healthcare systems running smoothly. The company prides itself on operating a lean, efficient team that manages thousands of daily deliveries, ensuring critical medical samples and healthcare materials reach their destinations in a timely and secure manner. Rapid Medical’s innovative approach has led to rapid growth, doubling its operations year-over-year, and continues to expand its footprint in the healthcare logistics sector. The team environment is results-driven, emphasizing direct impact on healthcare outcomes and fostering a culture of accountability and excellence. Employment with Rapid Medical offers a unique opportunity to be part of a fast-growing company where technology and logistics intersect, providing cutting-edge services essential to modern healthcare delivery.

The role of Lead Operations Specialist at Rapid Medical is a frontline position critical to the company’s mission. This is not an office-bound role but rather a dynamic, hands-on job centered around client support, operational leadership, and real-time problem-solving. The Lead Operations Specialist serves as the primary contact for clients requiring time-sensitive assistance, a dependable support resource for drivers navigating unexpected challenges, and a vital link ensuring the overall logistics platform operates flawlessly. Responsibilities include managing the entire client and operational experience, from proactive scheduling and communication to coordinating with field teams and managing relationships with health systems and laboratories. This position demands exceptional communication skills, the ability to thrive under ambiguity, strong organizational capabilities, and a commitment to delivering outstanding client service. Situated onsite, this evening-shift role operates from Tuesday through Saturday during designated evening hours, offering an engaging work environment focused on meeting the pressing demands of healthcare logistics. The Lead Operations Specialist leads by example, mentoring junior staff, maintaining regulatory compliance including HIPAA and DOT standards, and continuously driving process improvements that uphold Rapid Medical’s reputation as a trusted healthcare logistics provider.