Front Desk Brownsville

Brownsville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $10.00 - $11.00

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Paid Time Off

401k

Job Description

Valley Day And Night Clinic has been a cornerstone of healthcare in the Rio Grande Valley for over 30 years. As a family-owned and operated healthcare organization, the clinic has locations in Brownsville, Harlingen, and Mission, Texas, making it a prominent provider of family practice services in this region. The clinic's long-standing commitment to accessible, compassionate, and high-quality healthcare has solidified its reputation within the communities it serves. With a focus on building enduring relationships not only with patients but also with its staff, Valley Day And Night Clinic fosters a work environment that supports professional growth, collaboration, and community impact.

Valley Day And Night Clinic is currently expanding its team and looking to hire a Patient Access Representative. This position is key to ensuring patients receive an exceptional front office experience right from their first interaction with the clinic. The role is suited for individuals who excel in fast-paced environments and possess strong communication and organizational skills. As the primary point of contact, the Patient Access Representative will greet and assist patients both in person and over the phone, handle appointment scheduling, process insurance verifications, and manage patient flow efficiently. This role plays a vital part in maintaining the clinic’s mission of delivering excellent customer service and fostering a welcoming, professional environment.

The Patient Access Representative position offers an opportunity to contribute meaningfully to community health while gaining valuable experience within a respected healthcare institution. The pay range for this role is $10 to $11 per hour, making it accessible to candidates seeking competitive compensation in the Texas healthcare market. The organization also values work-life balance and provides a supportive team atmosphere where new hires can thrive and grow alongside experienced healthcare professionals.

Working with Valley Day And Night Clinic means joining a mission-driven team dedicated to patient-centered care. The clinic emphasizes a holistic approach to health, ensuring that patients' administrative and clinical needs are met promptly and with care. This role requires adaptability, empathy, and meticulous attention to detail, as the Patient Access Representative manages diverse tasks ranging from front desk duties to supporting the smooth operation of daily activities within the clinic. If you are motivated by helping others and want to join a dynamic healthcare environment committed to community wellness, this is a perfect career step.

Overall, the Valley Day And Night Clinic is an excellent employer for those aspiring to grow in healthcare administration. The organization provides stability, competitive pay, and comprehensive benefits including health insurance, dental and vision insurance, life insurance, paid time off, and retirement plans. It is an inviting workplace for anyone looking to build a meaningful career in patient access and healthcare support within a respected family practice setting.

Job Requirements

High school diploma or equivalent
previous receptionist or front desk experience preferred
excellent communication skills in English, both oral and written
strong computer proficiency
knowledge of electronic medical records
ability to multitask and manage time efficiently
ability to work in a fast-paced environment
physical ability to stand for extended periods and lift light objects
professional demeanor and customer service orientation
commitment to maintaining patient confidentiality and HIPAA compliance

Job Qualifications

High school diploma or equivalent
previous experience in a receptionist or front desk role, preferably in a healthcare setting
proficient in English oral and written communication
strong computer skills and familiarity with electronic medical records
excellent interpersonal and problem-solving skills
ability to work independently and as part of a team
strong organizational skills and attention to detail
ability to stand for extended periods, occasionally lift up to 10 pounds, and perform light physical tasks

Job Duties

Greeting and assisting patients in person and over the phone in a courteous and professional manner
operate a multi-line telephone system to answer, screen, and forward calls
take messages and schedule referral appointments
check patients in and out, verify insurance and benefit coverage, and collect co-pays or outstanding balances at the time of service
assemble and maintain patient charts, including preparation for new and walk-in patients
run daily patient count reports and provide copies to the office manager
assist patients with paperwork and track walk-outs
follow up with patients to reschedule missed appointments
maintain cleanliness and organization of the front desk and reception area
monitor and manage waiting room tv content to ensure it is appropriate for all audiences
ensure patients complete satisfaction surveys and submit them securely
notify medical assistants of patient arrivals and delays to maintain schedule flow
respond to patient inquiries and concerns with empathy and professionalism
assist in emergency situations and provide comfort to patients in distress
maintain office supply inventory and notify supervisor of shortages
balance and reconcile payments collected during shifts
ensure compliance with hipaa regulations and maintain confidentiality of patient information
use emr system efficiently for patient records and scheduling