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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $10.00 - $11.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401k
Job Description
Valley Day And Night Clinic has been a cornerstone of healthcare in the Rio Grande Valley for over 30 years. As a family-owned and operated healthcare organization, the clinic has locations in Brownsville, Harlingen, and Mission, Texas, making it a prominent provider of family practice services in this region. The clinic's long-standing commitment to accessible, compassionate, and high-quality healthcare has solidified its reputation within the communities it serves. With a focus on building enduring relationships not only with patients but also with its staff, Valley Day And Night Clinic fosters a work environment that supports professional growth, collaboration, and community... Show More
Job Requirements
- High school diploma or equivalent
- previous receptionist or front desk experience preferred
- excellent communication skills in English, both oral and written
- strong computer proficiency
- knowledge of electronic medical records
- ability to multitask and manage time efficiently
- ability to work in a fast-paced environment
- physical ability to stand for extended periods and lift light objects
- professional demeanor and customer service orientation
- commitment to maintaining patient confidentiality and HIPAA compliance
Job Qualifications
- High school diploma or equivalent
- previous experience in a receptionist or front desk role, preferably in a healthcare setting
- proficient in English oral and written communication
- strong computer skills and familiarity with electronic medical records
- excellent interpersonal and problem-solving skills
- ability to work independently and as part of a team
- strong organizational skills and attention to detail
- ability to stand for extended periods, occasionally lift up to 10 pounds, and perform light physical tasks
Job Duties
- Greeting and assisting patients in person and over the phone in a courteous and professional manner
- operate a multi-line telephone system to answer, screen, and forward calls
- take messages and schedule referral appointments
- check patients in and out, verify insurance and benefit coverage, and collect co-pays or outstanding balances at the time of service
- assemble and maintain patient charts, including preparation for new and walk-in patients
- run daily patient count reports and provide copies to the office manager
- assist patients with paperwork and track walk-outs
- follow up with patients to reschedule missed appointments
- maintain cleanliness and organization of the front desk and reception area
- monitor and manage waiting room tv content to ensure it is appropriate for all audiences
- ensure patients complete satisfaction surveys and submit them securely
- notify medical assistants of patient arrivals and delays to maintain schedule flow
- respond to patient inquiries and concerns with empathy and professionalism
- assist in emergency situations and provide comfort to patients in distress
- maintain office supply inventory and notify supervisor of shortages
- balance and reconcile payments collected during shifts
- ensure compliance with hipaa regulations and maintain confidentiality of patient information
- use emr system efficiently for patient records and scheduling
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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