Receptionist / Customer Service Representative

Leaky's is a rapidly expanding plumbing and HVAC company based in Texas, known for its commitment to providing top-notch home services. With a focus on quality customer care and efficient service delivery, Leaky's has established itself as a trusted name in the local home services industry. The company prides itself on fostering a supportive and growth-oriented work environment where team members can thrive and build a long-term career. Leaky's dedication to employee development and advancement has been demonstrated by promoting team members from entry-level positions into leadership roles, reflecting their commitment to nurturing talent from within.

We are currently seeking a proactive and organized individual to join our team as a Customer Service Representative (CSR). This full-time role operates Monday through Friday from 10 am to 7 pm, offering a stable schedule and a solid starting point for a rewarding career in the home services sector. The position extends beyond simply answering phones — you will be the first friendly voice that many customers hear when calling Leaky's, playing a key role in shaping their experience and satisfaction.

The ideal candidate is sharp, positive, and ready to grow with the company. No prior experience is required, though a background in the service industry, especially in home services such as plumbing, HVAC, electrical, or office experience with software like ServiceTitan, is highly advantageous and may lead to a higher salary. Your responsibilities will include answering and routing calls, greeting customers, assisting with basic inquiries and follow-ups, and maintaining organizational tasks like paperwork and digital files. Beyond these core duties, you will also make follow-up calls after jobs are completed and help ensure smooth scheduling and service coordination.

At Leaky's, we value a calm and friendly demeanor, an ability to manage busy situations with grace, and a genuine desire to help people. We believe that a positive attitude and a commitment to good work are essential qualities for success in this role. As part of our team, you will have ample opportunities for personal and professional growth, with clear pathways to roles such as Dispatcher, Administrative Lead, or Office Manager. Our employee benefits package includes competitive salary and bonus structures, 401(k) matching, health, dental, and vision insurance, paid time off, and ongoing training and development, underscoring our commitment to our team's well-being and career advancement.

If you are reliable, motivated, and eager to grow within a dynamic and supportive company, we encourage you to apply and become a valued member of the Leaky's team. This is your chance to join a thriving home services company and make a meaningful impact from your very first day on the job.