Dining Services Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Flexible Work Options

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, dedicated to delivering exceptional experiences for clients and customers across various industries, including education, healthcare, business, and sports and entertainment. Established with a commitment to quality and innovation, Aramark prioritizes diversity and inclusion, fostering a workplace culture that values every individual and provides equitable opportunities for growth and participation. The company's policies emphasize fairness, non-discrimination, and a supportive environment that nurtures employee development and success. Aramark offers a range of employment opportunities, including internships and student programs, as well as flexible and remote work options for select roles, highlighting their adaptability to modern workforce needs.

The role of Dining Services Manager at Aramark is a vital management position responsible for developing and implementing innovative dining solutions that satisfy diverse customer needs and preferences. This role involves overseeing and managing dining operations where customers order prepared foods from a menu, ensuring a seamless and satisfying dining experience. The Dining Services Manager uses Aramark's coaching model to engage, develop, and inspire team members to reach their full potential, fostering a motivated and high-performing staff. Responsibilities include rewarding and recognizing employees, ensuring team and individual performance align with company objectives and client expectations, and planning and leading daily team briefings to maintain effective communication and operational execution.

Additionally, the Dining Services Manager is tasked with maintaining safety and sanitation standards in all dining operations, ensuring compliance with health regulations to protect employees and customers alike. A significant part of the role includes managing client relationships by identifying client needs, communicating operational progress clearly, and ensuring that the dining services meet clients' standards. Financial management is also a key responsibility, requiring the manager to complete and maintain profit and loss statements, deliver financial targets aligned with client and company goals, and follow operational excellence fundamentals related to food and labor initiatives. This position demands oversight of production quality and control by supervising the team, ensuring that all dining services operate efficiently and effectively.

The ideal candidate will have prior management experience, preferably in dining or food service, complemented by strong interpersonal skills and the ability to sustain productive client and customer relationships. Maintaining harmonious working relationships across departments is essential to delivering a seamless and enjoyable dining experience. Physical stamina and the ability to perform tasks such as lifting items up to 50 pounds and standing for long durations are necessary for this hands-on leadership role. Aramark provides comprehensive training and development opportunities for its employees, including leadership development, skills training, and career advancement workshops, supported by online learning platforms that empower employees to continually enhance their capabilities and career prospects.

Job Requirements

  • One year of prior experience in a management capacity is essential
  • Preference is given to those with a bachelor's degree or equivalent qualifications
  • Strong interpersonal skills
  • Sustaining productive client and customer relationships
  • Competence in showcasing superb customer service utilizing the standardized service model set forth by Aramark
  • Capability to maintain harmonious working relationships with different departments
  • Ability to lift, transport, push, and pull items up to 50 lbs
  • Stamina to stand for extended periods

Job Qualifications

  • One year of prior experience in a management capacity
  • Bachelor's degree or equivalent qualifications preferred
  • Strong interpersonal skills
  • Ability to sustain productive client and customer relationships
  • Competence in providing excellent customer service
  • Capability to maintain harmonious working relationships across departments

Job Duties

  • Use Aramark's coaching model to engage and develop team members to their fullest potential
  • Reward and recognize employees
  • Ensure individual and team performance meets objectives and client expectations
  • Plan and lead daily team briefings
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and communicate operational progress
  • Ensure the completion and maintenance of profit and loss statements
  • Deliver client and company financial targets
  • Follow operational excellence fundamentals by meeting and maintaining food and labor initiatives
  • Supervise team regarding production, quality and control
  • Maintain a safe and healthy environment for clients, customers and employees

Job Criteria

Experience

Mid Level (3-7 years)


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