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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $19.18
Work Schedule
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading parking services company known for its commitment to providing exceptional guest experiences through professional and courteous service. Specializing in valet and parking management services, Towne Park operates in numerous locations across the United States, partnering with stadiums, hotels, hospitals, airports, and entertainment venues. The company prides itself on creating welcoming environments for guests while ensuring efficient parking operations that emphasize safety and customer satisfaction. Towne Park offers a dynamic work setting where team members can grow their careers in the hospitality and parking industries.
The Guest Service Associate role at Towne Park is pivotal ... Show More
The Guest Service Associate role at Towne Park is pivotal ... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Valid driver's license for the state applying to work or within a commutable distance
- One (1) month related experience and/or training or equivalent combination of education and experience
- Knowledge of customer and personal services principles and processes
- Ability to read, write and comprehend standard English
- Ability to present information effectively in small group or individual settings
- Basic math skills including addition, subtraction, multiplication and division
- Ability to operate a manual transmission vehicle
- Ability to perform physical tasks including lifting up to 100 pounds
- Ability to work evenings Friday through Sunday
- Availability to work outdoors in varying weather conditions
- Willingness to follow established operational procedures and safety guidelines
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver's license for the state you are applying to work or within a commutable distance
- One (1) month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- Ability to perform operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms, amenities of the facility and main attractions in the area
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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