Towne Park logo

Valet - Sharp Hospital

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $25.00
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Work Schedule

Standard Hours
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan

Job Description

Towne Park is a reputable company specializing in parking management services, offering comprehensive solutions for parking and guest services in various venues. Known for their commitment to exceptional customer service and operational excellence, Towne Park caters to a wide range of clients including hotels, airports, event venues, and commercial properties. The company focuses on enhancing guest experiences by providing efficient and courteous parking and hospitality services while ensuring safety and security of vehicles. Established with a mission to deliver premium valet and parking services, Towne Park prides itself on maintaining professional standards and a customer-first approach in all its operations. With a robust team and a culture centered on employee growth and guest satisfaction, Towne Park remains a leading provider in the parking industry.

The Guest Service Associate role at Towne Park is a crucial position responsible for delivering exceptional hospitality and parking services to guests. This part-time role offers an hourly wage of $25 plus tips, with a work schedule of approximately 16 hours per week, ideal for individuals looking for flexible employment. The primary responsibilities involve parking and retrieving vehicles promptly and safely, assisting guests with luggage, and ensuring a warm, professional interaction with every guest. A Guest Service Associate is expected to project a friendly and customer-centric demeanor by greeting guests personally within five feet, using their last names, and providing pertinent information about the facility and local attractions. The role also encompasses managing the ticketing system accurately and collecting payments when necessary. Operating under established procedures with an emphasis on precision and guest satisfaction, this position requires attention to detail, courteous communication, and a knowledge of customer service principles. Physical demands include the ability to handle vehicle parking, luggage assistance, and enduring outdoor work environments under varying weather conditions. Towne Park supports its employees by offering benefits such as accident and critical illness insurance, hospital indemnity coverage, telemedicine, and eligibility for a 401k plan depending on classification and hours worked. This position is an excellent opportunity for motivated individuals seeking to join a respected company where they can contribute to seamless guest experiences and grow professionally within the parking service industry.

Job Requirements

  • High school diploma or GED
  • Valid driver’s license
  • One month related experience and/or training or equivalent combination of education and experience
  • Knowledge of customer and personal service principles
  • Strong reading and writing skills in English
  • Effective communication skills
  • Basic math skills including handling money
  • Understanding of 24-hour and military time systems
  • Ability to operate manual transmission
  • Physical ability to exert up to 100 pounds occasionally
  • Ability to work outdoors in varying weather conditions
  • Willingness to travel up to 5 percent

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must hold a valid driver’s license for the state of employment or a commutable distance
  • One month related experience or training, or equivalent combination of education and experience
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to read and write standard English
  • Ability to comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations
  • Ability to perform basic arithmetic operations including addition, subtraction, multiplication, and division
  • Ability to understand 24-hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Ability to perform parallel parking

Job Duties

  • Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
  • Acknowledge and greet guests within five feet using guest last names
  • Use salutation of the day and welcome guests to the location
  • Practice proper Towne Park phone etiquette
  • Park and retrieve vehicles slowly and cautiously
  • Assist guests with bell services and luggage storage
  • Open all vehicle and hotel doors for guests
  • Assist guests with directions, taxis, reservations, and other inquiries
  • Provide information about outlets, meeting rooms, amenities, and local attractions
  • Deliver messages, items, and guest amenities as requested
  • Shuttle guests to approved places
  • Explain parking rates and retrieval procedures to guests upon arrival
  • Issue claim checks after receiving vehicle keys and collect claim checks prior to issuing keys
  • Complete and maintain all ticket information including key tags, guest folios, vehicle location, damage surveys, and claim check receipts
  • Calculate and collect revenue for vehicles when needed

Job Criteria

Experience

No experience required


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