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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR (MCR Development, LLC) is the third-largest hotel owner-operator in the United States, founded in 2006. With headquarters in New York City and additional offices in Dallas, Chicago, and Richmond, Virginia, MCR boasts a portfolio valued at $5.0 billion comprised of 148 premium-branded hotels across 37 states and 106 cities. Their operations extend to more than 7,000 team members nationwide, managing hotels under nine Marriott brands, eight Hilton brands, and various unflagged independent hotels. Recognized for innovation, MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and has received prestigious awards like the Marriott Partnership... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in hospitality or related field preferred
- Ability to work well under pressure and maintain pace
- Must follow safety and operational guidelines
- Physical capability to perform responsibilities including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Reliable attendance with punctual clock-in and clock-out
- Must provide sufficient notice for absences
- Willingness to work a flexible schedule including holidays and weekends
Job Qualifications
- Experience in hospitality or consumer-facing service roles preferred
- Positive and can-do attitude
- Ability to follow established procedures and guidelines
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to provide excellent guest service
- Able to work varied schedules including evenings, nights, weekends, and holidays
- Must be 18 years of age or older
Job Duties
- Greet guests with a smile and friendly service
- Use guests' names whenever possible to personalize interactions
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Stock and prepare cleaning tools and supplies before shifts
- Thoroughly clean and restock assigned guest rooms
- Complete cleanliness tasks in hallways and public areas
- Participate in additional cleaning projects as assigned by supervisors
- Accurately complete operational checklists and shift handover reports
- Adhere to uniform standards and maintain a well-groomed appearance
- Communicate clearly and professionally with team members
- Support teamwork by collaborating to maintain cleanliness and guest satisfaction
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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