Front Desk Associate II - Club Wyndham Austin Resort

Club Wyndham Austin Resort, located at 805 Nueces in the vibrant heart of Downtown Austin, Texas, is part of Travel + Leisure Co., the world's leading vacation ownership and travel membership company. Travel + Leisure Co. boasts a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands dedicated to putting the world on vacation. Known for its reputable service and a culture that blends innovation with hospitality, Club Wyndham Austin Resort offers guests memorable vacation experiences in one of America’s most exciting cities. The resort provides a welcoming, engaging, and enjoyable atmosphere for travelers from around the world, promising a blend of relaxation with the vibrant culture of Austin.

The Front Desk Associate II role at Club Wyndham Austin Resort is an essential position within the Guest Services team, designed to deliver outstanding guest experiences through effective service and hospitality. This full-time position offers a competitive hourly wage of $20.50 and the opportunity to work with an amazing team known for meaningful benefits and positive workplace culture. As the face of the resort, the associate plays a pivotal role from the moment guests arrive until their departure, ensuring smooth registration, providing information about resort amenities and local attractions, and managing booking inquiries. The role is customer-facing and requires a friendly, professional demeanor along with excellent communication skills.

Responsibilities include greeting and welcoming guests with warmth, guiding them through the registration process, issuing room keys, and handling payment transactions with high accuracy and adherence to established procedures. The associate is responsible for balancing cash receipts and performing cashier duties, ensuring accuracy in guest accounts during check-out, and confirming reservations for individuals and groups. The role demands a proactive and solution-oriented approach to responding to guest inquiries and concerns promptly and thoroughly. Handling multiple tasks efficiently in a fast-paced environment while maintaining superb attention to detail is a critical element of success in this position. The Front Desk Associate II thrives on providing hospitality with genuine care and is committed to making every guest interaction positive and memorable.

This position is ideal for candidates who have at least one year of hospitality customer service experience in a resort or hotel environment and possess a professional appearance and positive attitude. Strong computer and office skills, basic math, and cash handling abilities are essential. The role also requires excellent command of English, superior organizational skills, and the capacity to work with minimal supervision. Travel + Leisure Co. supports its associates with comprehensive health and welfare benefits, including medical, dental, vision insurance, retirement plans, and wellness programs, emphasizing their commitment to both employee well-being and career development. Join Club Wyndham Austin Resort and become part of a company that values inclusivity, excellence in service, and creating lifelong memories for guests and associates alike.