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Job Overview
Compensation
Hourly
Exact $24.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Flexible work schedule
Employee wellness programs
Job Description
HHM Hotels is a distinguished hospitality management company that operates a diverse portfolio of hotel properties known for delivering exceptional guest experiences. With a commitment to quality service and sustainable practices, HHM Hotels emphasizes core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. Their dedication to excellence and innovation makes them a respected name in the hospitality industry.
The Service Express Valet Supervisor role at HHM Hotels is a pivotal position responsible for supervising bellpersons, doorpersons, and valet staff while also engaging in the daily tasks associated with these ro... Show More
The Service Express Valet Supervisor role at HHM Hotels is a pivotal position responsible for supervising bellpersons, doorpersons, and valet staff while also engaging in the daily tasks associated with these ro... Show More
Job Requirements
- High school diploma preferred
- Previous experience working in a related function in a hotel required
- Ability to work varied schedules including holidays, weekends and alternate shifts
- Ability to stand for extended periods
- Ability to walk, push, lift up to 50 pounds, bend and reach
- Strong organizational skills
- Commitment to guest service excellence and sustainability practices
Job Qualifications
- High school diploma preferred
- Previous experience working in a related function in a hotel
- Strong leadership and supervisory skills
- Excellent communication and interpersonal skills
- Ability to manage schedules and work within budget goals
- Knowledge of guest service and hospitality industry standards
- Familiarity with safety and sustainability practices
- Proficient in record keeping and administrative tasks
Job Duties
- Ensure proper controls are in place and utilized daily to maximize valet revenue
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands
- Maintain security of and accurate records for all guest room keys issued to bell and door staff
- Accommodate guest requests in an accurate and efficient manner
- Coordinate group luggage requirements
- Monitor and maintain cleanliness and working condition of departmental equipment and supplies
- Ensure that pertinent information is documented in the log book daily
- Load and unload luggage carts
- Tag and store luggage
- Escort guests to hotel rooms
- Provide an overview of guest room, hotel services and amenities
- Make deliveries to guest rooms
- Assist guest with room changes
- Maintain list and brochures of local attractions, transportation guides, churches, sports arenas, etc.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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