Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Paid holidays
Professional Development
Job Description
Santa Ana Star Casino is a premier entertainment and gaming destination known for offering an exceptional casino experience combined with engaging events and promotions. Situated in New Mexico, Santa Ana Star Casino provides visitors with a vibrant and inviting atmosphere that blends traditional and contemporary casino gaming, dining, and entertainment. The organization is committed to upholding high standards of customer service, community engagement, and operational excellence in the gaming and hospitality industry. With its emphasis on cultural heritage and community values, the casino also supports local economic growth and the Santa Ana Pueblo tribe’s initiatives, ensuring guests enjoy not just games but a culturally rich experience. As a dynamic company within the leisure and hospitality sector, Santa Ana Star Casino integrates innovation, strategic marketing, and guest satisfaction as core elements of its business philosophy.
The Promotions and Events Manager at Santa Ana Star Casino plays a pivotal role in the marketing department by overseeing, planning, and executing memorable and financially successful promotions and events. This leadership position demands a strategic mindset combined with hands-on operational management to ensure promotions align with the casino’s financial goals and marketing vision. The manager assumes responsibility for the full lifecycle of promotions and events, including budget development, pro-forma creation, implementation, post-event analysis, and collaboration across various departments. Reporting and regulatory compliance are critical aspects of the role, requiring the manager to maintain detailed and timely documentation consistent with casino and legal standards.
In addition to managing projects, the Promotions and Events Manager leads a team responsible for delivering superior guest experiences and achieving high levels of customer engagement through innovative promotional programming and entertainment. The manager must continuously collaborate with the Director of Marketing and other departments to optimize performance, enhance the Player’s Club programs, and create property-wide entertainment initiatives that drive guest loyalty and revenue growth. This role demands excellent communication, organizational, and multitasking skills along with a strong understanding of statistics and marketing analysis. The candidate is expected to be a team player with leadership abilities that motivate staff and foster a respectful, engaging, and professional workplace.
Critical to success in this role is the ability to navigate a fast-paced, detail-oriented work environment while effectively managing resources, schedules, and interdepartmental communication. The position requires proficiency in using modern technology, including smartphones and MS Office products, as well as familiarity with casino player tracking systems preferred. The manager will be expected to uphold the company’s core values, lead by example, and support workforce development through training and scheduling of staff. Flexibility to work weekends and holidays is essential to meet business demands.
Overall, the Promotions and Events Manager is a key driver in sustaining and growing Santa Ana Star Casino’s brand presence and financial performance through dynamic, well-executed marketing promotions and events. This is a full-time leadership role that offers a challenging yet rewarding career opportunity within a thriving casino and entertainment company.
The Promotions and Events Manager at Santa Ana Star Casino plays a pivotal role in the marketing department by overseeing, planning, and executing memorable and financially successful promotions and events. This leadership position demands a strategic mindset combined with hands-on operational management to ensure promotions align with the casino’s financial goals and marketing vision. The manager assumes responsibility for the full lifecycle of promotions and events, including budget development, pro-forma creation, implementation, post-event analysis, and collaboration across various departments. Reporting and regulatory compliance are critical aspects of the role, requiring the manager to maintain detailed and timely documentation consistent with casino and legal standards.
In addition to managing projects, the Promotions and Events Manager leads a team responsible for delivering superior guest experiences and achieving high levels of customer engagement through innovative promotional programming and entertainment. The manager must continuously collaborate with the Director of Marketing and other departments to optimize performance, enhance the Player’s Club programs, and create property-wide entertainment initiatives that drive guest loyalty and revenue growth. This role demands excellent communication, organizational, and multitasking skills along with a strong understanding of statistics and marketing analysis. The candidate is expected to be a team player with leadership abilities that motivate staff and foster a respectful, engaging, and professional workplace.
Critical to success in this role is the ability to navigate a fast-paced, detail-oriented work environment while effectively managing resources, schedules, and interdepartmental communication. The position requires proficiency in using modern technology, including smartphones and MS Office products, as well as familiarity with casino player tracking systems preferred. The manager will be expected to uphold the company’s core values, lead by example, and support workforce development through training and scheduling of staff. Flexibility to work weekends and holidays is essential to meet business demands.
Overall, the Promotions and Events Manager is a key driver in sustaining and growing Santa Ana Star Casino’s brand presence and financial performance through dynamic, well-executed marketing promotions and events. This is a full-time leadership role that offers a challenging yet rewarding career opportunity within a thriving casino and entertainment company.
Job Requirements
- Preference is given to qualified Santa Ana Tribal members
- Five years previous work experience in a position requiring organizational skills and attention to detail
- BS degree preferred, not required
- Four to seven years professional management experience in marketing, entertainment, promotions or related field
- Must understand statistics
- Excellent communication and interpersonal abilities
- Responsible, detail oriented and able to multi-task
- Ability to effectively utilize MS Office products
- Knowledge of casino player tracking systems preferred
- Must be able to communicate effectively, orally and in writing
- Ability to compose correspondence, manage schedules and projects
- Must possess good time management, organization and recordkeeping skills
- Ability to coordinate a high level of activity under a variety of conditions
- Ability to work effectively and professionally with employees at all levels of the organization
- Ability to work in a team-oriented atmosphere, work independently and handle projects on an individual and/or group basis
- Ability to work a flexible schedule including weekends and holidays
- A smartphone capable of running company applications
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license
Job Qualifications
- Five years of previous work experience in a position requiring organizational skills and attention to detail
- Four to seven years of professional management experience in marketing, entertainment, promotions or related field
- Excellent administrative skills and abilities
- Must understand statistics
- Excellent communication and interpersonal abilities
- Must be able to communicate effectively, orally and in writing
- Responsible, detail oriented and able to multi-task
- Ability to effectively utilize MS Office products
- Knowledge of casino player tracking systems preferred
- Ability to compose correspondence, manage schedules and projects
- Must possess good time management, organization and recordkeeping skills
- Must possess ability to coordinate a high level of activity under a variety of conditions
- Must be able to work in a team-oriented atmosphere, work independently and handle projects on an individual and/or group basis
- Must be able to work a flexible schedule including weekends and holidays
- Must possess ability to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license
Job Duties
- Manages all casino promotions and events as they relate to creation, pro-forma, implementation and post analysis
- Assumes responsibility to make qualified decisions concerning promotions, events and related duties
- Oversees all required reports for and on behalf of the Promotions and Events divisions maintaining timely and accurate documentation as per Santa Ana Star Casino Hotel specifications including revenue, expenses, labor, business volumes, statistics, regulations, and assets
- Adheres to all gaming, state, federal and local ordinances
- Implements promotional policies and procedures directed by the Director of Marketing
- Collaborates with the Director of Marketing to develop and implement innovative Player’s Club programs, promotions and property-wide entertainment
- Assists the Director of Marketing with the development and implementation of the promotions and events annual budget
- Works with all internal departments to maximize collaboration
- Manages inter-departmental and internal communication and notification processes for all promotions and events activities
- Administers the selection, training and scheduling of departmental staff, off-site help, temp employees and contract labor
- Performs other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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