Desktop Support Engineer Job Description

A male Black desktop support engineer smiling and wearing a headset

A Desktop Support Engineer manages the installation and maintenance of hardware and software, including personal workstations, mobile devices, multimedia displays, printers, projectors and other equipment.

By: Jericka Orellano

November 24, 2023

Desktop Support Engineers should be experienced in an information technology (IT) help desk environment and have strong knowledge in patch management, anti-malware, antivirus, imaging, TCP/IP networking principles, inventory management and desktop operating systems, among others.

Reach the talent you need with our Desktop Support Engineer Job Description Template. Simply tailor the details after downloading, and use it for your job posts.

Desktop Support Engineer Job Overview

We at [Company Name] are looking for a Desktop Support Engineer to join our technology team. They will provide expert-level desktop services and IT support internally and to our partners — both remote and in local offices.

Ideal candidates should possess excellent written and verbal communication skills, a minimum of [Number] years of relevant experience and a demonstrated ability to collaborate effectively within a team and provide exceptional customer service. Knowledge of data reporting and analytics is an advantage.

Salary: $28–$33/hour

Schedule: Full-time, Monday–Friday, can include weekends and holidays as needed

Desktop Support Engineer Duties & Responsibilities

Install and configure hardware components, including personal workstations, printers, mobile devices, multimedia displays, projectors and videoconference systems
Conduct routine maintenance and troubleshoot hardware and software issues promptly
Provide technical support to end-users, addressing hardware and software-related inquiries or problems
Collaborate with team members to resolve complex technical issues and escalate when necessary
Ensure the security and integrity of desktop systems through regular updates, antivirus management and system backups
Ensure adherence and maintenance of IT policies and procedures
Document all support activities, solutions and configurations for future reference
Conduct user training sessions on hardware and software usage as needed
Respond to service requests within established timeframes and meet service agreements
Maintain an up-to-date inventory of all desktop equipment and software licenses
Stay informed about the latest technology trends and updates relevant to desktop support

Desktop Support Engineer Experience Requirements & Skills

Minimum [Number] years of hands-on experience as a Desktop Support Engineer, Technician, etc.
Proven track record in installing, configuring and maintaining personal workstations and other equipment
Excellent customer service, rapport-building and team collaboration skills
Attention to detail and advanced problem-solving skills
Capable of walking long distances, bending down under desks and lifting items weighing up to 50 lbs
Proficient in imaging, deployments, break-fix tasks and the use of network testing tools
Familiar with help desk or support ticketing systems and database management systems

Desktop Support Engineer Education & Qualifications

Associate or bachelor’s degree in Computer Science, Information Technology or a related course
Certifications or training in IT support, help desk, etc. (e.g., CompTIA A+) is an advantage