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Community Manager Job Description

A female community manager smiling and wearing headphones while working with her laptop

A Community Manager is responsible for fostering positive interactions and engagement within an online or offline community.

In this role, a Community Manager addresses inquiries, moderates discussions and implements strategies to enhance the overall community experience and cultivates a sense of belonging.

A female community manager smiling and wearing headphones while working with her laptop
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In addition, a Community Manager works with stakeholders toward building a vibrant and supportive community that aligns with the organization’s goals and values.

With your hiring needs in mind, we have created a customizable Community Manager Job Description Template.

Use this time-saving solution and eliminate the hassle of starting from scratch.

Simply add your company’s unique requirements, insert your brand name and your job posting is ready to be shared.

Community Manager Job Overview

[Company Name] is a dynamic [industry/type] company committed to building thriving communities. We believe in the power of connection, and we are seeking a passionate Community Manager to join our team.

As a Community Manager, you will monitor and moderate community interactions, craft initiatives that encourage active participation by community members and gather insights to understand their needs and challenges.

If you have a passion for connecting with people and the ability to empathize with diverse perspectives, we invite you to join our dedicated team at [Company Name].

Salary: $60,000–$70,000/year

Schedule: Full-time (40 hours per week)

Community Manager Duties & Responsibilities

  • Organize events, campaigns and activities to enhance community involvement and interaction
  • Provide timely and helpful responses to community members’ questions, feedback and concerns
  • Monitor and moderate discussions, addressing inappropriate content
  • Attract new community members and retain existing ones
  • Gather feedback and reviews from community members to understand customer needs and preferences
  • Work closely with leadership and other teams in the company to align community initiatives with overall company goals
  • Stay informed about industry trends, competitor activities and new topics to keep the community engaged
  • Develop and share engaging content such as articles, newsletters and social media posts to stimulate discussion and interest
  • Encourage and facilitate the creation of user-generated content showcasing the diversity and creativity of community members
  • Build relationships with influencers, organizations and key figures to expand the community’s reach and influence
  • Manage online platforms, forums and social media channels to maintain an accessible community space
  • Track and measure key performance indicators (KPIs) to evaluate the success and impact of community initiatives
  • Draft, update and enforce community policies, ensuring a safe and respectful environment for all members
  • Train community moderators to improve their effectiveness in managing community interactions
  • Identify and resolve conflicts within the community

Community Manager Experience Requirements & Skills

  • Minimum of [Number] years of experience as a Community Manager or in a similar role
  • Experience in creating and implementing community engagement strategies
  • Excellent written and verbal communication skills
  • Knowledge of community platforms, social media and communication tools
  • Knowledge of search engine optimization (SEO) and content marketing principles
  • Experience in event planning and execution
  • Project management skills
  • Ability to meet deadlines
  • Strong organizational and multitasking abilities
  • Ability to analyze data and extract practical insights
  • Experience in moderating and managing online discussions
  • Knowledge of industry trends and best practices in community management
  • Strong interpersonal and relationship-building skills
  • Proactive and self-motivated
  • Ability to work in a cross-functional team environment
  • Flexibility and adaptability
  • Knowledge of crisis management and conflict resolution techniques

Community Manager Education & Qualifications

  • Bachelor’s degree in Marketing, Communications, Public Relations (PR) or a related field

Community Manager Job Description Template — Free Download

Crafting compelling Community Manager online job postings is easy if you have the right template for this role.

Use our user-friendly customizable job description and reach the best candidates for this role.

Related: How To Write a Job Description

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