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Community Manager Job Description

A female community manager smiling and wearing headphones while working with her laptop

A Community Manager is responsible for fostering positive interactions and engagement within an online or offline community.

In this role, a Community Manager addresses inquiries, moderates discussions and implements strategies to enhance the overall community experience and cultivates a sense of belonging.

A female community manager smiling and wearing headphones while working with her laptop

In addition, a Community Manager works with stakeholders toward building a vibrant and supportive community that aligns with the organization’s goals and values.

With your hiring needs in mind, we have created a customizable Community Manager Job Description Template.

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Community Manager Job Overview

[Company Name] is a dynamic [industry/type] company committed to building thriving communities. We believe in the power of connection, and we are seeking a passionate Community Manager to join our team.

As a Community Manager, you will monitor and moderate community interactions, craft initiatives that encourage active participation by community members and gather insights to understand their needs and challenges.

If you have a passion for connecting with people and the ability to empathize with diverse perspectives, we invite you to join our dedicated team at [Company Name].

Salary: $60,000–$70,000/year

Schedule: Full-time (40 hours per week)

Community Manager Duties & Responsibilities

  • Organize events, campaigns and activities to enhance community involvement and interaction
  • Provide timely and helpful responses to community members’ questions, feedback and concerns
  • Monitor and moderate discussions, addressing inappropriate content
  • Attract new community members and retain existing ones
  • Gather feedback and reviews from community members to understand customer needs and preferences
  • Work closely with leadership and other teams in the company to align community initiatives with overall company goals
  • Stay informed about industry trends, competitor activities and new topics to keep the community engaged
  • Develop and share engaging content such as articles, newsletters and social media posts to stimulate discussion and interest
  • Encourage and facilitate the creation of user-generated content showcasing the diversity and creativity of community members
  • Build relationships with influencers, organizations and key figures to expand the community’s reach and influence
  • Manage online platforms, forums and social media channels to maintain an accessible community space
  • Track and measure key performance indicators (KPIs) to evaluate the success and impact of community initiatives
  • Draft, update and enforce community policies, ensuring a safe and respectful environment for all members
  • Train community moderators to improve their effectiveness in managing community interactions
  • Identify and resolve conflicts within the community

Community Manager Experience Requirements & Skills

  • Minimum of [Number] years of experience as a Community Manager or in a similar role
  • Experience in creating and implementing community engagement strategies
  • Excellent written and verbal communication skills
  • Knowledge of community platforms, social media and communication tools
  • Knowledge of search engine optimization (SEO) and content marketing principles
  • Experience in event planning and execution
  • Project management skills
  • Ability to meet deadlines
  • Strong organizational and multitasking abilities
  • Ability to analyze data and extract practical insights
  • Experience in moderating and managing online discussions
  • Knowledge of industry trends and best practices in community management
  • Strong interpersonal and relationship-building skills
  • Proactive and self-motivated
  • Ability to work in a cross-functional team environment
  • Flexibility and adaptability
  • Knowledge of crisis management and conflict resolution techniques

Community Manager Education & Qualifications

  • Bachelor’s degree in Marketing, Communications, Public Relations (PR) or a related field

Community Manager Job Description Template — Free Download

Crafting compelling Community Manager online job postings is easy if you have the right template for this role.

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Related: How To Write a Job Description

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