Community Manager Job Description

A female community manager smiling and wearing headphones while working with her laptop

A Community Manager is responsible for fostering positive interactions and engagement within an online or offline community.

In this role, a Community Manager addresses inquiries, moderates discussions and implements strategies to enhance the overall community experience and cultivates a sense of belonging.

By: Jericka Orellano

December 28, 2023

In addition, a Community Manager works with stakeholders toward building a vibrant and supportive community that aligns with the organization’s goals and values.

With your hiring needs in mind, we have created a customizable Community Manager Job Description Template.

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Simply add your company’s unique requirements, insert your brand name and your job posting is ready to be shared.

Community Manager Job Overview

[Company Name] is a dynamic [industry/type] company committed to building thriving communities. We believe in the power of connection, and we are seeking a passionate Community Manager to join our team.

As a Community Manager, you will monitor and moderate community interactions, craft initiatives that encourage active participation by community members and gather insights to understand their needs and challenges.

If you have a passion for connecting with people and the ability to empathize with diverse perspectives, we invite you to join our dedicated team at [Company Name].

Salary: $60,000–$70,000/year

Schedule: Full-time (40 hours per week)

Community Manager Duties & Responsibilities

Organize events, campaigns and activities to enhance community involvement and interaction
Provide timely and helpful responses to community members’ questions, feedback and concerns
Monitor and moderate discussions, addressing inappropriate content
Attract new community members and retain existing ones
Gather feedback and reviews from community members to understand customer needs and preferences
Work closely with leadership and other teams in the company to align community initiatives with overall company goals
Stay informed about industry trends, competitor activities and new topics to keep the community engaged
Develop and share engaging content such as articles, newsletters and social media posts to stimulate discussion and interest
Encourage and facilitate the creation of user-generated content showcasing the diversity and creativity of community members
Build relationships with influencers, organizations and key figures to expand the community’s reach and influence
Manage online platforms, forums and social media channels to maintain an accessible community space
Track and measure key performance indicators (KPIs) to evaluate the success and impact of community initiatives
Draft, update and enforce community policies, ensuring a safe and respectful environment for all members
Train community moderators to improve their effectiveness in managing community interactions
Identify and resolve conflicts within the community

Community Manager Experience Requirements & Skills

Minimum of [Number] years of experience as a Community Manager or in a similar role
Experience in creating and implementing community engagement strategies
Excellent written and verbal communication skills
Knowledge of community platforms, social media and communication tools
Knowledge of search engine optimization (SEO) and content marketing principles
Experience in event planning and execution
Project management skills
Ability to meet deadlines
Strong organizational and multitasking abilities
Ability to analyze data and extract practical insights
Experience in moderating and managing online discussions
Knowledge of industry trends and best practices in community management
Strong interpersonal and relationship-building skills
Proactive and self-motivated
Ability to work in a cross-functional team environment
Flexibility and adaptability
Knowledge of crisis management and conflict resolution techniques