Restaurant Team Member (Front Line Service)

Guest Guru at Cornbread is a pivotal role that places you at the forefront of our guests' experience. Cornbread is a dynamic and beloved restaurant known for its commitment to excellent customer service, outstanding food quality, and a welcoming atmosphere. As a team, we dedicate ourselves to creating memorable dining experiences that highlight the best in hospitality and culinary delights. By joining us, you become part of a community-focused, customer-centered dining establishment that prioritizes kindness, respect, and efficiency throughout every visitor's journey.

The Guest Guru serves as the vital first point of contact for all guests entering Cornbread. This position demands more than just a warm greeting; it requires a genuine willingness to assist customers, ensuring that they feel valued and welcomed right from the moment they arrive. Guest Gurus are the ambassadors of our brand, setting the tone for positive interactions through enthusiastic and friendly communication, including our signature welcome, "Welcome to Cornbread." It is essential that every customer encounter is handled with warmth, professionalism, and attention to detail.

In this fast-paced environment, the Guest Guru must thrive as both a reliable individual and a collaborative team player. You will build lasting relationships with repeat customers and foster connections with new guests by attentively listening to their needs and proactively suggesting menu items to enhance their dining experience. Being detail-oriented and service-focused, the role also involves understanding all menu items thoroughly to ensure the delivery of Cornbread's delicious products with efficiency and adherence to quality standards.

Another important aspect of the role is upholding high cleanliness and safety standards within the restaurant. As a Guest Guru, you demonstrate pride in your workplace by maintaining clean and safe environments, actively identifying and reporting any potential safety hazards or suspicious activities. Your responsibilities include general station setup and breakdown at shift changes, sanitation duties following COVID-19 safety protocols, and participating in routine deep cleans of the café. Restocking shelves, condiments, and utensils and maintaining the dining area during shifts are also crucial aspects of this role.

The ideal candidate will have excellent people skills, be trustworthy, reliable, and possess the physical ability to stand for long periods, lift over 30 pounds, and perform bending and reaching movements. A Food Handlers certificate or ServSafe equivalent is required within the first 30 days of employment. Candidates must be comfortable working both indoors and outdoors as the role requires spending time in temperature-controlled environments as well as outdoor areas and kitchen spaces.

Overall, the Guest Guru position at Cornbread offers an exciting opportunity for self-motivated individuals who are passionate about customer service and teamwork. You will play an instrumental role in shaping the guest experience by delivering exceptional hospitality, supporting your team, and contributing to a clean and safe dining environment. If you are proactive, energetic, and ready to contribute to a vibrant restaurant atmosphere, we invite you to apply for this rewarding position.