Front Office Agent

Hyatt Regency Tysons Corner is a distinguished hotel located at the vibrant PenFed Plaza, directly connected to the Tysons Corner Center Mall. This prime location provides guests with unparalleled access to world-class shopping, fine dining, and diverse entertainment options. The hotel features 300 well-appointed rooms and offers seamless connectivity to Washington, D.C. via the Silver Line Metro, only a short 20-minute ride away. Hyatt Regency Tysons Corner is part of the globally renowned Hyatt brand, known for celebrating individuality and empowering its employees to deliver exceptional experiences in hospitality. The hotel prides itself on creating a culture of care, focusing not only on guest satisfaction but also on supporting its workforce with comprehensive benefits and a collaborative working environment. Employees at Hyatt Regency Tysons Corner benefit from a workplace where their success is celebrated, and their hard work recognized and rewarded. The establishment is committed to maintaining high standards in every guest interaction, ensuring stress-free and memorable stays for all visitors.

The role of Front Office Agent at Hyatt Regency Tysons Corner is critical to the hotel's mission of providing luxury guest experiences. Serving as the first and last point of contact for guests, the Front Office Agent delivers warm, professional, and personalized service from arrival through departure. This position is fundamental in maintaining Hyatt's reputation for excellence by managing smooth and efficient check-in and check-out procedures, addressing guest inquiries, and responding to special requests with genuine attention and care. The agent acts as a liaison among departments such as Housekeeping, Engineering, and Security to ensure guests experience a well-coordinated, pleasant stay. This role requires balancing cash and credit transactions accurately and maintaining precise guest profiles and billing records within the hotel property management system. The position requires adherence to Hyatt's luxury brand standards, grooming policies, and safety, security, and privacy regulations, including data protection and cash-handling protocols. Situated in a dynamic, fast-paced hospitality environment, the Front Office Agent contributes significantly to the overall guest satisfaction and loyalty towards Hyatt Regency Tysons Corner.

This position offers an hourly wage ranging from $20.00 to $23.00 and is eligible for overtime, shift differentials, tips, and incentive awards under qualifying circumstances. Hyatt Regency Tysons Corner values diversity and provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The hotel also supports employee growth and well-being through comprehensive benefits, including health insurance eligibility starting within 30 days, a 401K retirement plan with company match, discounted and complimentary room nights across over 1,000 Hyatt properties, education assistance and tuition reimbursement, meal provisions during shifts, and paid time off encompassing vacation, sick leave, and holidays to support work-life balance. Joining Hyatt Regency Tysons Corner means embarking on a rewarding hospitality career within a supportive and diverse team environment where passion for exceptional service excels.