Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $21.80
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
tax-free savings plans
vision coverage
401K with company match
Paid Time Off
Paid holidays
Job Description
MyEyeDr. is a premier healthcare company specializing in comprehensive vision care and eyewear retail. Renowned for its unique approach that combines healthcare with retail convenience, MyEyeDr. aims to make quality eye care accessible and affordable to a diverse patient base. The company boasts a high-growth trajectory and is committed to delivering an exceptional, personalized experience to every patient by leveraging the expertise of trusted community doctors and knowledgeable teams. With a focus on inclusivity, MyEyeDr. accepts all insurance plans and offers a broad selection of stylish eyewear, catering to the unique needs of each individual. This commitment to quality care is accompanied by a culture that values collaboration, patient-centric service, and continuous professional development for its associates.
The Patient Service Coordinator role at MyEyeDr. is an excellent opportunity for individuals seeking to embark on a meaningful career journey in the healthcare sector, particularly within vision care. Reporting to the Office General Manager, this position entails managing and coordinating front desk operations to ensure a seamless and positive patient experience during check-in and check-out processes. Even without prior optical experience, candidates will receive comprehensive training and tools necessary to become proficient in the industry. This role is pivotal in creating personalized encounters for patients, verifying insurance information, assisting with appointment scheduling, and supporting overall office functions. It demands flexibility, multi-tasking skills, and the ability to collaborate effectively with both patients and team members.
The role offers competitive wages that vary by location within Virginia, ranging from $15.00 to $21.80 per hour depending on experience and specific county, with guaranteed compliance above minimum wage laws. The schedule may include some evening and weekend shifts, reflecting the operational needs of the offices. Candidates will benefit from a supportive environment that encourages growth through role-specific training programs, opportunities for bonuses and commissions tied to performance, and a comprehensive benefits package. This package includes medical and dental insurance, life insurance, tax-advantaged savings plans, and a 401K retirement plan with company matching. Additionally, associates receive vision coverage, discounts on eyewear products, paid time off, and paid holidays from their first day with the company.
Joining MyEyeDr. means becoming part of a purpose-driven organization that prioritizes both associate and patient care. It offers a unique blend of a healthcare-centric work environment with the dynamism of retail, fostering an inclusive and fun workplace culture. This position suits highly organized, friendly, and patient-focused individuals who thrive in fast-paced settings and enjoy working as part of a collaborative team. It is ideal for professionals looking to develop their administrative and customer service skills within a reputable healthcare brand dedicated to making a difference in people’s lives by enhancing their vision and quality of life.
The Patient Service Coordinator role at MyEyeDr. is an excellent opportunity for individuals seeking to embark on a meaningful career journey in the healthcare sector, particularly within vision care. Reporting to the Office General Manager, this position entails managing and coordinating front desk operations to ensure a seamless and positive patient experience during check-in and check-out processes. Even without prior optical experience, candidates will receive comprehensive training and tools necessary to become proficient in the industry. This role is pivotal in creating personalized encounters for patients, verifying insurance information, assisting with appointment scheduling, and supporting overall office functions. It demands flexibility, multi-tasking skills, and the ability to collaborate effectively with both patients and team members.
The role offers competitive wages that vary by location within Virginia, ranging from $15.00 to $21.80 per hour depending on experience and specific county, with guaranteed compliance above minimum wage laws. The schedule may include some evening and weekend shifts, reflecting the operational needs of the offices. Candidates will benefit from a supportive environment that encourages growth through role-specific training programs, opportunities for bonuses and commissions tied to performance, and a comprehensive benefits package. This package includes medical and dental insurance, life insurance, tax-advantaged savings plans, and a 401K retirement plan with company matching. Additionally, associates receive vision coverage, discounts on eyewear products, paid time off, and paid holidays from their first day with the company.
Joining MyEyeDr. means becoming part of a purpose-driven organization that prioritizes both associate and patient care. It offers a unique blend of a healthcare-centric work environment with the dynamism of retail, fostering an inclusive and fun workplace culture. This position suits highly organized, friendly, and patient-focused individuals who thrive in fast-paced settings and enjoy working as part of a collaborative team. It is ideal for professionals looking to develop their administrative and customer service skills within a reputable healthcare brand dedicated to making a difference in people’s lives by enhancing their vision and quality of life.
Job Requirements
- High school diploma or equivalent
- Experience in a front desk or administrative role
- Ability to manage multiple tasks under pressure
- Flexibility to work evening and weekend shifts
- Excellent communication skills
- Computer literacy
- Ability to provide friendly and patient centered service
- Willingness to cross train and support various office functions as needed
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, able to prioritize multiple tasks under pressure while providing best in class service
- Flexible, nimble and agile with the ability to wear multiple hats
- Friendly, caring, and patient centric
- Team player willing to collaborate
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem solving abilities
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as eyewear consultants and optometric technicians
- Collaborate with doctors and team members to provide a seamless patient experience
Job Criteria
Experience
No experience required
Job Location
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