Front Desk Agent

Courtyard by Marriott Charlotte SouthPark is part of Marriott International, a global leader in the hospitality industry known for its commitment to quality, innovation, and exceptional guest service. Marriott International operates a wide portfolio of hotels and lodging facilities worldwide, catering to a diverse clientele ranging from business travelers to vacationers. The Courtyard by Marriott brand specifically targets business travelers with thoughtfully designed spaces and services that enhance productivity and comfort while away from home. Located in Charlotte, North Carolina, the Courtyard by Marriott Charlotte SouthPark is situated in a prime location at 6023 Park South Dr, offering guests easy access to the city's vibrant business district and local attractions. The hotel embodies Marriott's dedication to creating welcoming, efficient, and comfortable environments where guests feel valued and well cared for.

The role available is a part-time position as a Service Specialist in Rooms & Guest Services Operations at Courtyard by Marriott Charlotte SouthPark. This non-management role provides a competitive wage ranging from $16.00 to $16.50 per hour, with eligibility to receive tips, making it a financially rewarding opportunity for individuals passionate about hospitality. Service Specialists at Marriott are more than just front desk agents; they are empowerment-driven team members who proactively engage in a broad range of guest services to create a unique and memorable experience from check-in to check-out and beyond. Their responsibilities extend beyond typical receptionist duties to include supporting key service areas within the hotel—ensuring guests always feel prioritized and their needs met swiftly and professionally.

Employees in this role are empowered to remain active and responsive, addressing each moment's needs through diverse tasks that include operational duties, fulfilling guest requests, serving high-quality food, completing accurate reports, and providing local event and attraction information. The guest experience is enriched as these specialists blend routine transactions into personalized interactions that leave a lasting positive impression. The role requires a high level of physical activity, including standing, sitting, walking for extended periods, lifting objects under 25 pounds, reaching high places, bending, twisting, stretching, and crouching. Marriott places a strong emphasis on safety, confidentiality, asset protection, and maintaining quality standards in all aspects of work. Additionally, professionalism in appearance, communication, and adherence to company guidelines is vital.

Marriott International fosters an inclusive and diverse workplace culture that celebrates the unique backgrounds, talents, and experiences of its associates. The company is an equal opportunity employer, committed to ensuring fair access to employment without discrimination based on disability, veteran status, or any other protected characteristic. Working at Courtyard by Marriott also means being part of a global community dedicated to continuous improvement, mutual respect, and passion for delivering outstanding hospitality. Team members can expect a supportive environment where they can grow professionally while contributing to a brand dedicated to enhancing travel experiences worldwide.

As a Service Specialist, candidates do not need prior experience but must possess a high school diploma or GED equivalent. The job is ideal for individuals eager to start or advance their careers in hospitality, who enjoy working collaboratively in a small but ambitious team, and who want to improve their skills continuously while delivering excellent guest service. This position demands flexibility to accommodate open availability, aligning with the dynamic nature of hotel operations. If you are enthusiastic about creating memorable guest experiences and thrive in a fast-paced, guest-focused environment, the Courtyard by Marriott Charlotte SouthPark offers the perfect platform to achieve your career goals and become your best professional self.