Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
inclusive work culture
Career development opportunities
Job Description
MyEyeDr. is a premier and rapidly growing healthcare company specializing in comprehensive vision care and eyewear retail. With a unique business model focused on accessibility and exceptional patient experiences, MyEyeDr. welcomes all insurance plans and offers a broad selection of stylish and functional eyewear that meets diverse patient needs. This innovative approach combines community-based doctors with knowledgeable teams dedicated to ensuring each patient receives personalized, high-quality care. Working at MyEyeDr. means joining a purpose-driven organization where core values influence every action and where emphasis is placed on the well-being of both patients and associates alike.
The role of Patient Service Coordinator at MyEyeDr. is pivotal in creating a seamless and positive experience for patients as they check in and out of appointments. This position provides a unique career opportunity for individuals looking to start a professional journey in the healthcare and service industry, even without prior optical experience. MyEyeDr. offers training and tools to empower new hires with the knowledge and skills required to succeed in delivering patient care focused on vision health. Reporting directly to the Office General Manager, this full-time role includes some weekend and evening shifts to accommodate the needs of the patient community.
As a Patient Service Coordinator, you will be the friendly face and knowledgeable resource patients rely on during their visits. Your responsibilities include managing multiple phone lines, greeting and assisting patients, scheduling appointments, verifying insurance coverage, and educating patients on their insurance options. You will become a subject matter expert in insurance plans, helping to ensure patients understand their benefits and facilitating smooth check-in and check-out experiences that build patient trust and satisfaction. Collaboration is a key aspect of the role as you work closely with doctors and office staff to provide a coordinated and efficient care environment. Additional cross-training opportunities may include roles such as Eyewear Consultant and Optometric Technician, depending on office needs, allowing for a broader understanding of practice operations and potential career growth.
The ideal candidate is experienced in front desk or customer-facing roles, organized and able to manage multiple priorities under pressure while maintaining excellent service standards. You possess a nimble and adaptable mindset, a professional demeanor, and strong communication skills both oral and written. Being patient-centric, team-oriented, and skilled at problem-solving will help you thrive in this fast-paced environment. MyEyeDr. fosters an inclusive culture where diversity is valued and equal opportunity employment is a cornerstone of their hiring practices.
Beyond the role, MyEyeDr. supports associate development through role-specific training programs, vision coverage benefits, and discounts on their products, encouraging employees to grow alongside the company. Joining MyEyeDr. means embarking on a meaningful career helping people see, look, and be their very best every day, in a fun and collaborative environment that emphasizes community, respect, and high-quality care.
The role of Patient Service Coordinator at MyEyeDr. is pivotal in creating a seamless and positive experience for patients as they check in and out of appointments. This position provides a unique career opportunity for individuals looking to start a professional journey in the healthcare and service industry, even without prior optical experience. MyEyeDr. offers training and tools to empower new hires with the knowledge and skills required to succeed in delivering patient care focused on vision health. Reporting directly to the Office General Manager, this full-time role includes some weekend and evening shifts to accommodate the needs of the patient community.
As a Patient Service Coordinator, you will be the friendly face and knowledgeable resource patients rely on during their visits. Your responsibilities include managing multiple phone lines, greeting and assisting patients, scheduling appointments, verifying insurance coverage, and educating patients on their insurance options. You will become a subject matter expert in insurance plans, helping to ensure patients understand their benefits and facilitating smooth check-in and check-out experiences that build patient trust and satisfaction. Collaboration is a key aspect of the role as you work closely with doctors and office staff to provide a coordinated and efficient care environment. Additional cross-training opportunities may include roles such as Eyewear Consultant and Optometric Technician, depending on office needs, allowing for a broader understanding of practice operations and potential career growth.
The ideal candidate is experienced in front desk or customer-facing roles, organized and able to manage multiple priorities under pressure while maintaining excellent service standards. You possess a nimble and adaptable mindset, a professional demeanor, and strong communication skills both oral and written. Being patient-centric, team-oriented, and skilled at problem-solving will help you thrive in this fast-paced environment. MyEyeDr. fosters an inclusive culture where diversity is valued and equal opportunity employment is a cornerstone of their hiring practices.
Beyond the role, MyEyeDr. supports associate development through role-specific training programs, vision coverage benefits, and discounts on their products, encouraging employees to grow alongside the company. Joining MyEyeDr. means embarking on a meaningful career helping people see, look, and be their very best every day, in a fun and collaborative environment that emphasizes community, respect, and high-quality care.
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or administrative role preferred but not required
- Strong organizational skills and ability to multitask efficiently
- Excellent communication skills, both oral and written
- Ability to work some weekends and evenings as required
- Willingness to learn and adapt in a fast-paced environment
- Ability to maintain a professional appearance and demeanor at all times
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service to patients and office staff
- Friendly, caring, and patient-centric with excellent oral and written communication skills
- Team player willing to collaborate to provide the best patient experience
- Professional attitude with ability to problem solve and respond to patient service requests
- Computer savvy with ability to manage multiple phones and scheduling systems
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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