Front Desk Receptionist - Wilmington, NC

Wilmington, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Paid Time Off

Paid holidays

Retirement savings account

employee discount

Job Description

Anne Arundel Dermatology is a distinguished leader in the field of medical, surgical, and cosmetic dermatology with over 50 years of dedicated service. Boasting more than 300 specialized providers and over 110 locations across seven states, this reputable healthcare system is committed to delivering exceptional, patient-centered care. The organization has established a strong presence in the Mid-Atlantic and Southeast regions, continually expanding to meet the growing demand for its services. Anne Arundel Dermatology combines cutting-edge medical technology with compassionate care, ensuring patients receive comprehensive dermatological treatment in a comfortable environment.

Currently, Anne Arundel Dermatology is seeking a full-time Front Desk Receptionist for its Wilmington, NC office. This role plays a critical part in the organization by managing the front office operations and directly supporting patients through various administrative and customer service tasks. The position offers a consistent Monday through Friday schedule, totaling 40 hours per week, ideal for individuals seeking stable employment in a professional healthcare setting. The Front Desk Receptionist will serve as the initial point of contact for patients, fostering a warm and organized experience from the moment they enter the outpatient clinic.

In this capacity, the Front Desk Receptionist is responsible for a variety of key duties that include greeting patients, managing appointment scheduling, assisting with referrals, and handling patient check-in and check-out procedures. Attention to detail and strong organizational skills are essential, as this professional will also manage patient records, insurance documentation, and payments such as copays and balances. Additionally, the receptionist will liaise with the insurance department to support billing-related tasks and ensure smooth office flow. Effective communication skills are paramount, as the position requires answering multi-line phones and maintaining clear, courteous interactions with patients and team members.

The ideal candidate should be comfortable working in a fast-paced outpatient or specialty medical practice, preferably with experience in dermatology. Familiarity with HIPAA regulations, electronic medical records (EMR), and practice management systems is highly valued to maintain patient confidentiality and streamline administrative processes. The role also demands the physical ability to remain seated for prolonged periods while occasionally standing, walking, or reaching, and the capability to lift items up to 30 pounds to assist with office supplies or equipment.

Joining Anne Arundel Dermatology as a Front Desk Receptionist represents an excellent opportunity to be part of a collaborative healthcare team committed to enhancing the patient experience. The company prioritizes employee well-being by offering comprehensive benefits, including medical, dental, and vision insurance, paid time off, holidays, retirement plans, and special employee discounts on cosmetic services and products. This position also offers potential opportunities to provide coverage for other local offices, enhancing professional growth and engagement within the company.

Job Requirements

High school diploma or GED
1+ year experience in a medical office or medical receptionist role
Ability to handle multi-line phones and patient scheduling
Knowledge of HIPAA regulations
Ability to collect patient payments
Proficiency with computer and EMR systems
Ability to work independently and as part of a team
Capacity to travel locally for office coverage
Physical ability to sit for prolonged periods and lift up to 30 pounds

Job Qualifications

High school diploma or GED required
1+ year of experience in a medical office, front desk, patient access, or medical receptionist role preferred
Prior dermatology experience is a plus
Experience working in a fast-paced outpatient or specialty practice preferred
Strong customer service, communication, and interpersonal skills
Ability to multitask and stay organized in a busy medical office environment
Working knowledge of HIPAA and patient confidentiality standards
Experience answering multi-line phones and managing appointment scheduling
Comfortable collecting patient payments and handling front office administrative tasks
Intermediate computer skills, including EMR/practice management systems
Strong attention to detail and time management skills
Ability to work both independently and collaboratively as part of a team
Ability to travel to and provide coverage for other local offices as needed

Job Duties

Greet patients in a friendly, professional, and welcoming manner
Complete patient check-in and check-out
Schedule appointments and assist with referrals
Answer incoming calls, take accurate messages, and direct calls appropriately
Enter and update patient demographics, insurance, and other registration information
Review patient charts for completeness, accuracy, and required signatures
Collect copays, balances, and other patient payments
Track patient flow in the reception area and communicate with patients as needed
Assist with billing- and insurance-related front office tasks
Maintain patient records, incoming correspondence, and other administrative documentation
Help manage office supply and product inventory as needed
Run end-of-day reports and balance payment totals when closing
Other duties assigned as deemed necessary by management