Care Coordinator (Medical Receptionist/PSR)

BreakThrough Physical Therapy, a member of the Confluent Health family, is a reputable healthcare provider dedicated to delivering high-quality physical therapy services to the Fayetteville, NC community. As part of the larger Confluent Health network, BreakThrough Physical Therapy emphasizes a patient-centered approach, combining advanced therapeutic techniques with compassionate care to help patients achieve optimal recovery and improve their quality of life. This well-established physical therapy clinic operates within a supportive and collaborative environment, fostering a culture that values diversity, inclusion, and professional growth. Confluent Health, LLC and its affiliates, including BreakThrough Physical Therapy, are equal opportunity employers committed to creating a diverse workforce and an inclusive workplace where all employees feel valued and respected regardless of race, color, religion, sex, or any other legally protected status.

The Front Desk Medical Receptionist (Front Office Assistant) role at BreakThrough Physical Therapy in Fayetteville, NC, offers a fantastic part-time employment opportunity for individuals who enjoy working closely with people and thriving in a fast-paced healthcare setting. This position is designed for someone who is organized, friendly, patient-focused, and adept at managing multiple tasks efficiently. The receptionist plays a crucial role as the first point of contact for patients, ensuring a smooth and positive experience through excellent customer service and effective front desk management.

This part-time role offers a competitive hourly pay rate of $15 and involves working approximately 20 hours per week. The schedule is Monday through Thursday from 1 pm to 6 pm, with Friday hours from 11:30 am to 4:30 pm. The Front Desk Medical Receptionist is responsible for managing patient check-in and check-out processes, handling appointment scheduling, coordinating referrals, and verifying insurance coverage. Additionally, the role requires maintaining accurate patient records within the Electronic Medical Records (EMR) system and processing necessary authorizations and payments to support accurate billing.

In this position, the successful candidate will contribute significantly to creating a welcoming healthcare environment that upholds HIPAA compliance and fosters trust and comfort for all patients. Duties involve answering phone calls professionally, assisting patients courteously, and providing administrative support that ensures the smooth operation of the clinic's front desk. While prior experience in a similar role is desirable, it is not mandatory; however, basic office and customer service skills along with a high school diploma or GED are required to qualify for this role.

This role presents an excellent opportunity for individuals seeking a supportive workplace where they can grow their skills and make a meaningful impact on patient care while enjoying a balanced part-time schedule. BreakThrough Physical Therapy’s commitment to inclusivity and accommodation ensures that all employees have the support needed to succeed, including accommodations for disabilities upon request.