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Shift Manager Job Description

shift manager job description

A shift manager, also known as a shift lead, oversees daily operations in hospitality, retail or manufacturing settings. They are also responsible for handling inventory, managing and assigning tasks to staff members and resolving issues to enhance efficiency and customer service.

shift manager job description

Success in this position requires exceptional communication, time management and decision-making skills.

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Shift Manager Job Overview

We are looking for a shift manager to lead [Company Name]’s restaurant operations. This position involves delegating tasks, addressing customer inquiries and ensuring safety compliance.

Your contribution will create memorable dining experiences and enhance our profitability. If you have natural leadership abilities, multitasking skills and a background in the restaurant industry, we invite you to join our team. Take this opportunity to be part of a growing company!

Salary: $9–$22/hour

Tips: No

Schedule: Full-Time (40 hours per week), with the possibility of overtime beyond 40 hours per week

Shift Manager Duties & Responsibilities

  • Assign tasks to team members for each shift
  • Set performance goals and work with the team to achieve them
  • Train new hires on company standards and procedures
  • Resolve problems and troubleshoot issues independently
  • Report to the assistant or general manager
  • Maintain a well-stocked inventory, ordering supplies as needed
  • Track daily costs and revenues
  • Report maintenance needs
  • Manage bookings
  • Greet and assist customers
  • Ensure a clean and tidy work environment
  • Ensure compliance with safety regulations

Shift Manager Experience Requirements & Skills

  • Proven experience as a shift manager or relevant role
  • Good knowledge of restaurant operations, including reservations and payments
  • Basic bookkeeping skills
  • Strong interpersonal, verbal communication, team management and organizational skills
  • Ability to remain calm in stressful situations and manage complaints professionally
  • Ability to work in a team environment and motivate others
  • Ability to assess situations quickly while adhering to company policies

Shift Manager Education & Qualifications

  • Minimum of a bachelor’s degree in restaurant management, business administration or related field
  • Certification from a culinary school is a plus

Shift Manager Job Description Template — Free Download

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Related: How To Write a Job Description

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