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Sales Clerk Job Description

A smiling sales clerk handing a shopping bag to a customer

A Sales Clerk fosters positive customer relationships, organizes display shelves and assists throughout the purchasing process. This involves greeting customers warmly, helping them locate specific products and managing the Point of Sale (POS) system for payments and refunds.

Sales Clerks work closely with Sales Associates to close deals, recommend additional items and promote sale items. The role requires an individual with a pleasant attitude, effective problem-solving abilities and strong communication skills.

A smiling sales clerk handing a shopping bag to a customer
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Sales Clerk Job Overview

[Company Name] is seeking individuals to join our team as Sales Clerks.

Your responsibilities will include providing top-notch customer service, addressing inquiries and maintaining an attractive presentation of our products.

At [Company Name], we pride ourselves on creating a positive and energetic work environment. Your patience and professionalism with customers are highly valued.

If you have experience in a retail setting and are passionate about delivering excellent customer service, we invite you to apply for the Sales Clerk position.

Join us in creating memorable shopping experiences for our valued customers.

Salary: $24,000–$43,000

Schedule: Full-time (40 hours per week), with the possibility of overtime beyond 40 hours per week

Sales Clerk Duties & Responsibilities

  • Greet customers warmly
  • Answer customer inquiries, providing information on products, returns and store policies
  • Manage stock levels, order and receive new inventory to ensure products are always available
  • Maintain the store’s appearance by organizing and presenting products attractively
  • Process transactions, including cash and credit card payments and maintain accurate sales records
  • Exceed personal sales targets, engaging in suggestive selling to encourage additional purchases
  • Collaborate with other Sales Clerks and team members to ensure efficient store operations and a positive customer experience
  • Participate in training sessions to enhance product knowledge and sales techniques
  • Handle customer complaints in a positive and timely manner, escalating significant concerns to management as necessary
  • Maintain a clean and organized work area, adhering to all safety standards
  • Call other store locations to find items based on customer requests and suggest new items to customers
  • Enter sales and customer data into the company database, keeping records of special orders
  • Encourage customers to sign up for store loyalty programs

Sales Clerk Experience Requirements & Skills

  • Prior retail experience is beneficial but not mandatory
  • Familiarity with retail operations
  • Working knowledge of Microsoft Windows or quick learning ability for new software
  • Excellent communication skills, both verbal and written
  • Strong attention to detail, multitasking ability and prioritization skills in a fast-paced environment
  • Basic math skills for handling cash transactions
  • Excellent interpersonal skills and ability to work well in a team
  • Ability to remain calm and handle difficult customers
  • Persuasive ability to encourage customers to add onto their purchase
  • Creative thinking for devising new ways to promote and market items
  • Ability to stand for extended periods and lift heavy items if required
  • Flexibility to work evenings, weekends and holidays as needed

Sales Clerk Education & Qualifications

  • High school diploma or GED required

Sales Clerk Job Description Template – Free Download

Securing the ideal Sales Clerk for your team begins with a thoughtfully crafted job description. Download our Sales Clerk Job Description Template to attract high-caliber candidates who closely align with your organizational requirements.

Related: How To Write a Job Description

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