Guest Relations Manager Job Description

A guest relations manager serves as the main contact for guests in a hotel, spa or other hospitality setting. They ensure a warm and satisfactory experience for guests by providing excellent service and promptly addressing concerns.

By: Rea Gierran

November 14, 2023

A successful guest relations manager has strong leadership, management and communication skills.

Guest Relations Manager Job Overview

[Company Name] is seeking a guest relations manager dedicated to creating a warm and comfortable experience for our guests. As the primary point of contact, you will ensure their satisfaction and promptly address concerns.

If you are customer-oriented and passionate about delivering exceptional experiences, we invite you to join our team.

The goal of this position is to leave guests with a positive impression and boost [Company Name’s] reputation.

Salary: $15 – $38/hour

Tips: Yes

Schedule: Full-Time (40 hours per week), with the possibility of overtime beyond 40 hours per week

Guest Relations Manager Duties & Responsibilities

Greet guests warmly upon arrival and coordinate check-ins and check-outs
Manage luggage collection and storage
Oversee reservations, manage financial transactions and address in-room dining requests
Resolve guest complaints
Personalize services for guests
Inform guests about hotel services, amenities and local attractions
Liaise with housekeepers and waitstaff for a seamless guest experience
Analyze customer feedback and suggest improvements
Make sure the staff consistently provides friendly and courteous service