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Guest Relations Manager Job Description

guest relations manager job description

A guest relations manager serves as the main contact for guests in a hotel, spa or other hospitality setting. They ensure a warm and satisfactory experience for guests by providing excellent service and promptly addressing concerns.

guest relations manager job description

A successful guest relations manager has strong leadership, management and communication skills.

Guest Relations Manager Job Overview

[Company Name] is seeking a guest relations manager dedicated to creating a warm and comfortable experience for our guests. As the primary point of contact, you will ensure their satisfaction and promptly address concerns.

If you are customer-oriented and passionate about delivering exceptional experiences, we invite you to join our team.

The goal of this position is to leave guests with a positive impression and boost [Company Name’s] reputation.

Salary: $15 – $38/hour

Tips: Yes

Schedule: Full-Time (40 hours per week), with the possibility of overtime beyond 40 hours per week

Guest Relations Manager Duties & Responsibilities

  • Greet guests warmly upon arrival and coordinate check-ins and check-outs
  • Manage luggage collection and storage
  • Oversee reservations, manage financial transactions and address in-room dining requests
  • Resolve guest complaints
  • Personalize services for guests
  • Inform guests about hotel services, amenities and local attractions
  • Liaise with housekeepers and waitstaff for a seamless guest experience
  • Analyze customer feedback and suggest improvements
  • Make sure the staff consistently provides friendly and courteous service

Guest Relations Manager Qualifications & Skills

  • Familiarity with hotel management best practices and relevant laws
  • Hands-on experience with hotel management software
  • Proficient in English, both verbal and written
  • Strong leadership, problem-solving and multitasking skills
  • Ability to implement emergency plans for various situations
  • Ability to maintain a professional demeanor and appearance

Guest Relations Manager Education & Experience Requirements

  • A degree in hospitality management, tourism, business administration or a related field
  • Proven track record as a guest relations manager

 

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