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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $31.35
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
wellness programs
Competitive benefits package
Learning and Development Programs
MOstay complimentary accommodation benefits
colleague wellness programs
Job Description
Mandarin Oriental Residences, Fifth Avenue is an exquisite luxury residential property located in the heart of New York City on 685 54th Street, right at the center of the city’s premier Fifth Avenue retail shopping corridor. This stunning building hosts 65 spacious apartments that provide residents with an exclusive and refined lifestyle experience marked by elegant interiors, a rooftop pool, state-of-the-art fitness and wellness centers, and opportunities for private dining. The property is in close proximity to iconic New York City landmarks such as Central Park, Rockefeller Center, the Museum of Modern Art, and St. Patrick’s Cathedral, making it a... Show More
Job Requirements
- Able to communicate written and spoken English
- Excellent overall communication skills
- Able to multi-task
- Able to work well in a team environment
- Able to stand for extended periods of time
- Must be professional and possess excellent presentation, communication, organization and effective time-management skills
- Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows and attractions in New York City
- Flexible schedules and hours, willingness to work on weekends and holidays is required
- Ability to lift up to 50 pounds when needed
Job Qualifications
- Luxury hotel or condominium concierge experience preferred
- Excellent overall communication skills both written and verbal in English
- Able to multi-task and remain composed at all times
- Able to work well in a team environment
- Must be professional and possess excellent presentation, communication, organization, and effective time-management skills
- Flexible schedules and hours, and a willingness to work on weekends and holidays
- Professional appearance and demeanor in coordination with Mandarin Oriental standards
- Multilingual skills are desirable
- First aid and CPR qualifications are desirable
- Knowledge of BuildingLink system is desirable
- Certificate of Fitness holder (S-95) is desirable
Job Duties
- Maintain a constantly updated database with extensive information about city highlights
- Demonstrate firsthand knowledge of the recommendations with thorough research
- Be proactive and anticipate the complete requirements to make the experience a success
- Inquire as to the success or enjoyment of the recommendations made
- Maintain a daily record via software of all requests, reservations, and confirmations for all residents
- Know the unit owners and tenants by name
- Be knowledgeable of all in-house and arriving residents
- Be aware of all known happenings company wide
- Arrange package delivery and pickup for residents, noting location of where package was left at the residence, time, date and reference ID
- Arrange tickets for theatre, sporting events and local attractions
- Make and confirm dining reservations, making superb recommendations
- Maintain and log all reservations made for residents
- Provide residents with confirmation for all reservations, transportation, theatre tickets, etc
- Communicate all key details to management and colleagues
- Provide a daily shift log to the Director of Residential Operations
- Provide clear directions for all residents travelling outside the property
- Respond to all residents needs and requests
- Be proactive in sending all residents' mail to their units as authorized
- Be knowledgeable of which laundry vendors unit owners have arrangements with to ensure that their laundry is sent to the correct laundry provider
- Be consistent in logging in all laundry going out and logging in all incoming laundry
- At the direction of management, assist in the coordination of all services that promote the maintenance and upkeep of owner’s homes and values
- Coordinate and organize the daily activities and requests of all residents
- Log and account for all Housekeeping requests by residents in Building link ensuring that all A La Carte Services requested are billed accurately and in a timely fashion
- Offer a warm, sincere, and personalized welcome to all residents calling them by name
- Anticipate resident requests at all times to create the element of surprise
- Dispatch and coordinate with Residential team in the delivery of desk services, for those services that can only be performed away from the desk such as deliveries
- Arrange package delivery and pickup for residents
- Record and provide follow up procedures for residential work orders
- Maintain detailed records of all incoming and outgoing deliveries and packages noting location of where package was delivered inside the residents' unit, time and date of delivery, who delivered the package and ensuring message reflects the details of the package delivery inside a resident's unit
- Develop relationships and communication with nearby restaurants and bars for the provision of all services to residents
- Maintain an updated knowledge of all the particulars of our inhouse restaurant Boulud Prive and the various surrounding restaurants and building establishments as they pertain to residents to provide fast answers to relevant resident queries
- Have knowledge of various types of online food deliveries around the residential area especially those that are open after 9pm
- Have knowledge of directions, travel time, cost, and various forms of transportation
- Be proactive and anticipate the complete requirements to make the experience a success
- Be knowledgeable of Boulud Prive opening hours and offerings
- Be knowledgeable of Resident Club Boulud Dining privileges
- Be knowledgeable in handling and organizing resident keys knowing how to handle special access with restrictions, and understanding the Salto system history log and knowledge of emergency procedures to open residential units when batteries are not funtioning
- Develop working knowledge of our web-based systems such as Building link, Salto key system, Creston system in all units and billing system for A La Carte services
- Be knowledgeable of Residents Common charges and its billing concept
- Be knowledgeable of the Residential Board members
- Maintain a clean, neat, and organized desk
- Facilitate the handling of resident administrative requests
- Maintain the presentation standards of a 5-Star Lobby
- Maintain the cleanliness of the lobby at all times ensuring there are no drinks, food, snacks exposed at the Concierge desk
- Maintain the standards of the oshibori towels and bottled water at the Concierge desk at all times
- Greet all incoming residents, guests and potential buyers by standing up and offering the oshibori towel upon arrival
- Multi skill when necessary such as covering the lobby and door when the Doorman is on a break
- Ensure the lobby music is playing at all times with the appropriate volume
- Answer the Concierge phone within 3 rings using the Forbes 5 star standard phrase at all times
- Ensure shift logs are completed for next shift to follow up
- Perform other activities and projects as deemed appropriate by the Director of Residential Operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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