Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Free hearing aids
Paid Time Off
legal shield
Job Description
Elite Hearing Centers is a distinguished provider of comprehensive hearing care solutions, operating as part of AudioNova, a leading organization committed to enhancing the quality of life through better hearing. Located in East Madison, WI, our clinic offers a professional environment dedicated to serving patients with the highest standards of care. We are proud to provide state-of-the-art hearing healthcare services, ensuring all patients receive personalized attention and expert support. Our commitment to excellence has established us as a trusted center for hearing assessments, hearing aid fittings, and ongoing auditory care in the Madison area.
Our East Madison clinic is convenie... Show More
Our East Madison clinic is convenie... Show More
Job Requirements
- High school diploma or equivalent
- Two or more years in a healthcare environment preferred
- Previous customer service experience required
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Professional verbal and written communication skills
- Ability to build strong relationships with patients, physicians, and clinical staff
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience or knowledge with hearing aids is a plus
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience is a plus
- Previous customer service experience required
- Two or more years in a healthcare environment preferred
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-up hearing tests and consultations and weekly clinic evaluations
- Collect patient intake forms and maintain patient files and notes
- Schedule and confirm patient appointments
- Complete benefit checks and authorize insurance for each patient
- Provide first level support to patients by answering questions, checking patients in and out, and processing payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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