Job Overview

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Employment Type

Part-time
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Benefits

tip eligible
flexible schedule
Employee Discounts
Training and development opportunities
inclusive work environment
Paid Time Off
Health Insurance

Job Description

Renaissance Hotels, part of Marriott International, is a renowned hospitality brand distinguished by its commitment to delivering exceptional guest experiences that go beyond just providing a place to stay. Situated at 6007 Legacy Dr, Plano, Texas, Renaissance Hotels prides itself on inviting guests to discover the unique spirit and culture of local neighborhoods through their stays. With a vision rooted in adventure and exploration, Renaissance Hotels curates memorable moments that inspire guests to connect with their surroundings, ensuring their travels are rich with stories and genuine experiences.

As a leading player in the hospitality industry, Renaissance Hotels operates within a portfolio of Marriott International brands, reflecting the global standard of service, professionalism, and inclusivity that Marriott upholds. The company fosters a workplace culture that values diversity, inclusivity, and equal opportunity, encouraging associates from varied backgrounds to thrive and contribute to a dynamic team environment. This approach not only enriches the work culture but also enhances the guest experience by bringing diverse perspectives and talents to the forefront.

The role of Guest Service Expert at Renaissance Hotels plays a pivotal part in maintaining the brand's dedication to excellence. This part-time, non-management position, based in Plano, Texas, is designed for individuals passionate about creating a unique and memorable dining experience while delivering exemplary customer service. Positioned within the Food and Beverage & Culinary category, the Guest Service Expert is instrumental in proactively engaging with guests, ensuring every interaction contributes to an outstanding visit.

Guest Service Experts are responsible for a broad range of tasks, including setting tables, communicating effectively with kitchen staff, attending to guest needs through interactive and attentive service, and maintaining the cleanliness and organization of work areas. The role demands a hands-on, dynamic approach; team members must be physically capable of standing, sitting, or walking for extended periods and handling various movements such as bending, twisting, lifting, and carrying items up to 50 pounds with assistance. This combination of physical engagement and interpersonal skill is central to delivering service that feels seamless and integrated into the guest experience.

Safety and professionalism are paramount in this role. Guest Service Experts are expected to uphold rigorous quality standards, adhere strictly to company policies and procedures, and present themselves in a professional manner at all times, including uniform and personal appearance. These elements ensure that every guest encounter reflects the brand’s values and maintains the high service standards expected at Renaissance Hotels.

This opportunity is ideal for individuals seeking to enter the hospitality field or build on limited experience in customer service roles. While prior supervisory experience is not required, the position offers valuable exposure to fast-paced service environments where teamwork, communication, and guest satisfaction are key. Educationally, candidates should possess a high school diploma or GED equivalent, and while no formal certification is needed, a passion for service excellence is essential.

Joining Renaissance Hotels means becoming part of a global community where associates are empowered to be the best versions of themselves. The company is committed to fostering an inclusive workplace where all employees have access to opportunities for growth and development, balanced with a strong emphasis on work-life harmony. With tip eligibility included, the position offers a competitive part-time career option for those eager to contribute to a premier hospitality brand that values creativity, cultural connection, and exceptional guest service.

Job Requirements

  • High school diploma or GED equivalent
  • Ability to stand, sit, or walk for extended periods
  • Ability to lift and carry objects weighing up to 50 pounds with assistance
  • Willingness to follow company policies and procedures
  • Availability to work part-time hours
  • Tip eligible position
  • No supervisory experience required

Job Qualifications

  • High school diploma or GED equivalent
  • Less than 1 year related work experience
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of food service operations
  • Commitment to delivering excellent guest service
  • No supervisory experience required

Job Duties

  • Setting tables and arranging dining areas
  • Communicating effectively with kitchen and service staff
  • Interacting and serving guests in a professional and friendly manner
  • Cleaning and maintaining work areas and service supplies
  • Managing menu information and assisting guests with inquiries
  • Ensuring compliance with safety and hygiene standards
  • Assisting with physical tasks including lifting, carrying, and moving objects as required

Job Criteria

Experience

Entry Level (1-2 years)


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