On Site Guest Service- $14/hr WoodSpring Suites Knoxville

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Exact $14.00

Work Schedule

On-call

Weekend Shifts

Benefits

On-site room provided

Paid hourly rate

Opportunity to gain hospitality experience

training provided

supportive work environment

Career development opportunities

Employee Discounts

Job Description

Our esteemed hospitality establishment is committed to delivering unparalleled guest services in a welcoming and comfortable environment. We operate a hotel that values high standards of personal and professional interactions with our guests, ensuring each stay is memorable and exceeds expectations. We recognize the importance of responsive and attentive service, especially during non-traditional hours, which is why we seek dedicated professionals who thrive in dynamic, guest-focused roles. Our hotel provides a unique living arrangement where the On-Site Guest Service Representative is offered a room on the property for the duration of their employment. This provision underlines our commitment to seamless... Show More

Job Requirements

High school diploma or GED
Six or more months working in customer service
Cash-handling experience
Must be available weekends and evenings
Must be able to cover a minimum of 4 front desk evening shifts from 2pm to 9pm
Must be on call after hours 4 nights per week
Living on site required with provided room
Ability to perform property/security walks
Follow on call schedule from 9pm to 9am

Job Qualifications

High school diploma or GED
Six or more months working in customer service
Cash-handling experience
Knowledge of Microsoft Office products
Knowledge of hospitality guest management systems
Excellent verbal and written communication skills
Good organizational skills, detail-oriented
Comfortable working in an environment that requires multitasking
Focused on providing exceptional customer service
Able to problem solve and resolve issues effectively and efficiently
Ability to read, understand, interpret information found in a variety of internal hotel information
Ability to self-supervise and work with limited supervision

Job Duties

Respond to guest needs and/or concerns in a professional and courteous manner, both in person and on the phone after office hours
Call GM immediately regarding any safety, security issues or with urgent questions/concerns
Responsible to utilize and follow all Safety and Security procedures
Establish good communication and professional relationships with property guests
Ensure an excellent first impression for all guests and potential guests
Offer assistance to guests and provide concierge service regarding hotel and the community
Ensure guests' check-in and departure experience is warm and welcoming
Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations
Assist in processing laundry
Responsible for secure cash handling and processing procedures
Manage confidential information for the company and guests
Responsible for proper administration for key control
Routinely conduct property/security walks
Ensure that all storage and employee areas are secured nightly
Follow company procedures by verifying ID and provide access to rooms for guests who become locked out
Assist guests with minor maintenance issues
Perform other tasks as assigned by supervisor
Take responsibility for insuring that property is always clean and free of any trash and debris
Follow on call schedule 9pm to 9am

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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