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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Tuition Reimbursement
mental health support
Financial Coaching
Job Description
JPMorgan Chase is a renowned global financial institution with a history of over 200 years, known for providing innovative financial solutions to millions of consumers, small businesses, and some of the world's most prominent corporate, institutional, and government clients. Operating under the J.P. Morgan and Chase brands, this company is a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. With a strong commitment to diversity and inclusion, JPMorgan Chase values the diverse talents of its global workforce, recognizing that these strengths are key to its ongoing success. The company offers a... Show More
Job Requirements
- Bachelor's degree
- 5+ years experience in luxury hospitality industry, event planning and food & beverage with high touch customer service
- Excellent interpersonal and communication skills
- Ability to manage client experiences and expectations with tact and diplomacy
- Highly organized with multitasking and prioritization skills
- Proven experience in managing and developing a team
- Working knowledge of audio-visual systems
- Proficiency in Microsoft Office
- Flexibility to work in a fast-paced environment
- Willingness to work flexible shifts
Job Qualifications
- Bachelor's degree
- 5+ years experience in luxury hospitality industry, event planning and food & beverage with high touch customer service
- Excellent interpersonal and communication skills
- Ability to manage client experiences and expectations with tact and diplomacy
- Highly organized with multitasking and prioritization skills
- Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
- Working knowledge of audio-visual systems
- Proficiency in Microsoft Office tools
- Flexibility to work in a fast-paced and diverse environment
- Willingness to work flexible shifts
- Knowledge of the EMS booking system is preferred
Job Duties
- Oversee meetings and events, collaborating with teams to exceed client expectations
- Provide personalized customer service to all clients and employees
- Address client challenges with effective solutions for a positive experience
- Maintain a collaborative and team-oriented attitude and lead by example
- Assist with staff coverage and daily projects
- Participate in operations meetings and reviews, providing feedback and direction
- Execute pre and post conference calls / meetings to manage details
- Ensure optimal space usage to achieve goals
- Conduct staff reviews and identify training needs
- Cover reception desk functions, including calls and emails as needed
- Master the EMS system for reservation and reporting
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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