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Program Manager Job Description

A female program manager with a laptop in the middle of a meeting with other staff

A Program Manager coordinates projects under one main program.

They are in charge of program strategy and implementation, as well as project delegation and supervision of project managers.

A female program manager with a laptop in the middle of a meeting with other staff
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Program Managers should be knowledgeable of project management processes and be able to lead a team toward achieving targets with organization and efficiency.

Write your own job ad with our free Program Manager Job Description Template. Customize the template to fit your needs and share it on job boards.

Program Manager Job Overview

We at [Company Name] are seeking an experienced Program Manager to lead our project team and oversee their overall progress.

The Program Manager directs program staff activities, ensuring cost-effective, quality and timely delivery, as well as high customer satisfaction. This role directly reports to the [Position Name].

The ideal candidate should have a track record of at least [Number] years in program/project management.

Salary: $110,000/year

Schedule: Full-time, Monday–Friday

Program Manager Duties & Responsibilities

  • Understand and address clients’ needs, fostering a positive client relationship
  • Provide exceptional customer service, ensuring timely responses to inquiries and concerns
  • Serve as the primary point of contact for program delivery contract communications and escalations with the customer
  • Ensure a comprehensive understanding of the program scope, deliverables and contract terms
  • Manage the monthly forecasting process and quarterly contract value updates
  • Negotiate with subcontractors to achieve cost savings
  • Oversee program financials, ensuring alignment with revenue, cost and margin goals
  • Handle all program invoicing processes
  • Ensure completion of project management documentation and requirements, including schedules, management plans and risk/issue management
  • Act as the primary escalation point for delivery-related issues, managing risks to resolution
  • Supervise and manage direct reports (project managers/coordinators) supporting program delivery
  • Retain and develop talent within the team, providing training and performance management
  • Implement talent strategies for retention and growth
  • Collaborate with internal teams to address customer and delivery-related escalations effectively
  • Manage the performance of each team member, facilitating training and professional development

Program Manager Experience Requirements & Skills

  • Minimum [Number] years of experience in program or project management
  • Proven track record of project planning, execution and risk management, preferably in the [Industry] sector
  • Strong leadership, mentoring and team management skills
  • Excellent organizational and multitasking abilities to manage multiple conflicting priorities
  • Effective communication and interpersonal skills
  • Budget management and financial acumen
  • Quality assurance and process improvement expertise
  • Experience in vendor and third-party management
  • Familiarity with project management tools and word processing software (e.g., Microsoft Office applications)
  • Problem-solving and decision-making capabilities
  • Attention to detail with a focus on delivering high-quality results

Program Manager Education & Qualifications

  • Bachelor’s degree in Business Administration, Management or a related course
  • Master’s degree in a related course is a plus
  • Certifications or training in project management, management or business is an advantage

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