Program Managers should be knowledgeable of project management processes and be able to lead a team toward achieving targets with organization and efficiency.
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Program Manager Job Overview
We at [Company Name] are seeking an experienced Program Manager to lead our project team and oversee their overall progress.
The Program Manager directs program staff activities, ensuring cost-effective, quality and timely delivery, as well as high customer satisfaction. This role directly reports to the [Position Name].
The ideal candidate should have a track record of at least [Number] years in program/project management.
Schedule: Full-time, Monday–Friday
Program Manager Duties & Responsibilities
- Understand and address clients’ needs, fostering a positive client relationship
- Provide exceptional customer service, ensuring timely responses to inquiries and concerns
- Serve as the primary point of contact for program delivery contract communications and escalations with the customer
- Ensure a comprehensive understanding of the program scope, deliverables and contract terms
- Manage the monthly forecasting process and quarterly contract value updates
- Negotiate with subcontractors to achieve cost savings
- Oversee program financials, ensuring alignment with revenue, cost and margin goals
- Handle all program invoicing processes
- Ensure completion of project management documentation and requirements, including schedules, management plans and risk/issue management
- Act as the primary escalation point for delivery-related issues, managing risks to resolution
- Supervise and manage direct reports (project managers/coordinators) supporting program delivery
- Retain and develop talent within the team, providing training and performance management
- Implement talent strategies for retention and growth
- Collaborate with internal teams to address customer and delivery-related escalations effectively
- Manage the performance of each team member, facilitating training and professional development
Program Manager Experience Requirements & Skills
- Minimum [Number] years of experience in program or project management
- Proven track record of project planning, execution and risk management, preferably in the [Industry] sector
- Strong leadership, mentoring and team management skills
- Excellent organizational and multitasking abilities to manage multiple conflicting priorities
- Effective communication and interpersonal skills
- Budget management and financial acumen
- Quality assurance and process improvement expertise
- Experience in vendor and third-party management
- Familiarity with project management tools and word processing software (e.g., Microsoft Office applications)
- Problem-solving and decision-making capabilities
- Attention to detail with a focus on delivering high-quality results
Program Manager Education & Qualifications
- Bachelor’s degree in Business Administration, Management or a related course
- Master’s degree in a related course is a plus
- Certifications or training in project management, management or business is an advantage
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