Hotel Front Desk Job Description: 3 Key Takeaways
- The front desk is the face of the hotel—candidates need strong communication, a helpful attitude, and professionalism in handling guest needs.
- A clear job description outlining duties, schedule, pay, and key skills helps attract the right applicants and reduces mismatches.
- Use the free Hotel Front Desk job description template as a starting point, then customize it to fit your specific role and needs.
Hotel Front Desk job description templates help you clearly outline the responsibilities, skills, and qualifications needed to attract top-tier front desk talent.
A well-written description not only sets clear expectations but also helps you stand out to the right candidates in a competitive hospitality market.
Hotel Front Desk Job Description Template for Recruiters
Hotel Front Desk Job Description Template – Free Download
To use our Hotel Front Desk job description template, simply copy it from the section above or save it for your own use.
You can replace the information in brackets or add other information to fit your job requirements better.
Hotel Front Desk Agent Job Description Template for Recruiters
Hotel Front Desk Agent Job Description Template – Free Download
Download our Front Desk Agent Hotel job description template above and revise some of the information to fit your job requirements.
What To Include in Your Hotel Front Desk Job Description
When writing your Hotel Front Desk job description, make sure you include all the important info so job seekers can have a clear idea of your expectations.
This info will also help them assess whether they’re a good fit for the role.
Check out the sections you can include in your job description below. We also included a checklist you can refer to for each section to make sure you have everything covered.
1. Job title
Use clear, specific titles like “Front Desk Associate” or “Front Desk Agent.”
Ensure the job title is easy to understand and aligns with the common terminologies used in the industry.
Checklist:
- Clear and specific title
- Aligns with job responsibilities
- Matches industry terminology
2. Job overview
Write a concise summary that highlights the role’s purpose, primary duties and location.
Mention how the position contributes to the team or company goals.
Checklist:
- Brief description of role
- Mention of primary responsibilities
- Work location and the role’s impact on the team
3. Salary and benefits
Offer a competitive salary range and highlight job benefits like health insurance, paid time off or employee discounts.
Be transparent about any unique perks, as these can help attract more candidates.
Keep in mind that front desk roles typically offer hourly wages instead of annual salaries.
This makes the position more attractive to those looking for roles paid by the hour.
Checklist:
- Salary range (if required by law or competitive market)
- Key benefits and perks listed
- Avoids exaggeration or vague promises
4. Schedule
Detail work hours, shifts and any required weekend or holiday work.
Be upfront to help candidates assess whether the job would fit their preferences.
Checklist:
- Specify job type (e.g., full-time, part-time or seasonal)
- Mention shifts or rotation requirements
- Include flexibility details, if applicable
5. Duties and responsibilities
Focus on daily tasks like greeting guests, managing bookings and handling inquiries.
Use action verbs to make the list dynamic.
For example:
- Instead of simply “Greeting guests,” describe it as “Welcome guests warmly to create a positive and inviting atmosphere.”
- Replace “Managing bookings” with “Oversee reservation schedules, confirm appointments and adjust bookings to maximize efficiency.”
- For “Handling inquiries,” opt for “Address guest inquiries promptly by providing accurate information and tailored recommendations.”
Check for any repetitions that you might need to remove or replace.
Some job seekers simply skim through the job description, and repetitive information could lead to then misunderstanding key priorities.
Also, consider listing the most important hotel front desk job duties first before moving on to supplementary ones.
Checklist:
- Highlight core responsibilities.
- Use clear, actionable language.
- Keep duties specific and relevant.
6. Experience and skills
Emphasize customer service, multitasking and technical skills, such as familiarity with booking software.
Include soft skills like communication and problem-solving.
Checklist:
- List essential hard and soft skills.
- Mention preferred but not required skills.
- Don’t overload with unnecessary or irrelevant qualifications.
7. Education and Other Qualifications
Include minimum education requirements like a high school diploma, and note any additional certifications or language proficiencies.
Checklist:
- Minimum education requirement
- Certifications or specific proficiencies
- Highlight optional but beneficial qualifications.
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Written by Jericka Orellano
Jericka is a published author who has had a decade of experience in publishing, editorial work, localization and media. Having spent eight years as a professional trainer and supervisor for other writers and editors, she excels in research, copyediting, proofreading and quality assurance. She now works with OysterLink as a content specialist.
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