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Hospitality Manager Job Description

A manager standing together with his staff

A Hospitality Manager oversees all aspects of operations within a hospitality establishment. They are in charge of managing staff, supervising supply flow, coordinating events and overseeing facility maintenance. They also handle budgeting, customer complaints and implementing policies and regulations.

A manager standing together with his staff

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Hospitality Manager Job Overview

We’re in search of a proficient Hospitality Manager to enhance the overall operational excellence at [Company Name] and contribute to our seasoned team in providing outstanding hospitality experiences.

Responsibilities involve overseeing day-to-day operations, implementing quality service protocols, maintaining rigorous cleanliness standards and actively collaborating with the team to meet our guests’ expectations.

Ideal candidates should have a strong background in hospitality management, be available during operational hours, including weekends and holidays and play a key role in refining our overall operations in our establishment.

Salary: $15–$20/hour
Tips: No
Schedule: Full-time commitment, including weekends and evenings, with the standard of 40 working hours per week

Hospitality Manager Duties & Responsibilities

  • Oversee day-to-day operations
  • Implement and maintain high service standards
  • Hire, supervise and evaluate personnel
  • Develop and implement operational procedures to optimize efficiency
  • Handle guest inquiries, concerns and complaints
  • Monitor and manage budgets, expenses and financial performance
  • Create reports for senior management

Hospitality Manager Experience & Skills

  • Proven experience in hospitality management
  • Customer-centered mindset
  • Knowledge of industry trends, standards and best practices
  • Experience in budget management, financial analysis and cost control
  • Exceptional communication, organizational and leadership skills
  • Problem-solving aptitude
  • Proficiency in using various software and other relevant tools, such as MS Office or ERP

Hospitality Manager Education & Qualifications

  • Bachelor’s degree in business management, hospitality management or other related field
  • Proficiency in quality standards, such as ISO or AHLA

Hospitality Manager Job Description Template — Free Download

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