Hospitality Manager Job Description

A manager standing together with his staff

A Hospitality Manager oversees all aspects of operations within a hospitality establishment. They are in charge of managing staff, supervising supply flow, coordinating events and overseeing facility maintenance. They also handle budgeting, customer complaints and implementing policies and regulations.

By: Ksenija Drobac

November 16, 2023

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Job Overview

We’re in search of a proficient Hospitality Manager to enhance the overall operational excellence at [Company Name] and contribute to our seasoned team in providing outstanding hospitality experiences.

Responsibilities involve overseeing day-to-day operations, implementing quality service protocols, maintaining rigorous cleanliness standards and actively collaborating with the team to meet our guests’ expectations.

Ideal candidates should have a strong background in hospitality management, be available during operational hours, including weekends and holidays and play a key role in refining our overall operations in our establishment.

Salary: $15–$20/hour
Tips: No
Schedule: Full-time commitment, including weekends and evenings, with the standard of 40 working hours per week

Hospitality Manager Duties & Responsibilities

Oversee day-to-day operations
Implement and maintain high service standards
Hire, supervise and evaluate personnel
Develop and implement operational procedures to optimize efficiency
Handle guest inquiries, concerns and complaints
Monitor and manage budgets, expenses and financial performance
Create reports for senior management

Hospitality Manager Experience & Skills

Proven experience in hospitality management
Customer-centered mindset
Knowledge of industry trends, standards and best practices
Experience in budget management, financial analysis and cost control
Exceptional communication, organizational and leadership skills
Problem-solving aptitude
Proficiency in using various software and other relevant tools, such as MS Office or ERP

Hospitality Manager Education & Qualifications

Bachelor’s degree in business management, hospitality management or other related field
Proficiency in quality standards, such as ISO or AHLA

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