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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.00 - $26.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) program with company match
Tuition Assistance
discounted room rates at Concord-managed hotels
Training and development opportunities
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hospitality management company dedicated to providing outstanding service and memorable experiences across its portfolio of hotels. With a firm commitment to quality, integrity, and community, Concord Hospitality has built a reputable brand known for fostering a positive work environment where growth, balance, and diversity are encouraged. The company supports its employees through comprehensive training and career development opportunities, making it an ideal workplace for individuals looking to advance their careers in the hospitality industry. Concord Hospitality’s culture emphasizes the importance of putting associates first, which creates a supportive and inclusive workplace. The company promotes a... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hospitality or supervisory role preferred
- Strong leadership and team management skills
- Excellent communication skills
- Ability to multitask effectively
- Detail-oriented and highly organized
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Commitment to high-quality guest service
Job Qualifications
- High school diploma or equivalent required
- Hospitality or supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Commitment to delivering outstanding guest service
Job Duties
- Provide the highest quality of service to guests at all times
- Check guests in and out efficiently and in a friendly manner
- Handle guest mail and messages with professionalism and accuracy
- Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
- Take reservations and manage room blocks and special requests
- Answer switchboard calls following proper telephone etiquette standards
- Monitor room availability and assist AGM/GM with yield management and restrictions
- Handle guest safe deposits per established procedures
- Keep the lobby and desk area clean and presentable
- Maintain thorough knowledge of emergency and security procedures
- Inspect rooms and make sure that everything is up to brand standards
- Assign room assignments while working with Front desk on any special request or needs
- Coordinate repairs and maintenance with the Engineering team
- Report any incidents or accidents accordingly with Director of Rooms or General Manager
- Order supplies as needed
- Assign special projects and coordinate out of order rooms with Front Desk
- Work with Laundry team and inspect cleanliness and conditions of the linen and terry
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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