Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,200.00 - $53,900.00
Work Schedule
Flexible
Benefits
Flexible Schedule
Free Shift Meals
best in class training
Continuous Learning
Advancement opportunities
Paid Time Off
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Community involvement
charitable involvement
Job Description
Dunkin' is a leading quick-service restaurant brand, known nationwide for its coffee and baked goods. With a strong history that spans several decades, Dunkin' has become an iconic part of the American food service landscape, recognized for its commitment to quality products and excellent customer experiences. Operating primarily as a coffee and donut shop, the brand has expanded to offer a variety of breakfast items, beverages, and snacks, serving millions of customers across thousands of locations. Dunkin' prides itself on being a community-centric establishment, where team members play a pivotal role in supporting local neighborhoods and ensuring a welcoming environment... Show More
Job Requirements
- Minimum six months of retail, restaurant or hospitality management experience
- 18 years of age or older per applicable law
- exceptional time management, attention to detail and guest service skills
- ability to perform all responsibilities of restaurant team members
- compliance with health and safety regulations
- ability to manage cash and inventory control
- effective communication skills
- ability to lead and motivate a team
- willingness to work flexible schedule
- physical ability to stand for long periods and perform repetitive motions
Job Qualifications
- Basic computer skills
- fluent in spoken and written English or predominant language in market
- basic math and financial management
- previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
- college degree preferred
- strong analytical skills and business acumen
- ability to work well in a fast-paced team environment
- punctuality and honesty
- willingness to learn and embrace change
- ability to train and develop a team including giving constructive feedback
- guest focused
- effective time management
- conflict management skills
- problem solving abilities
- ability to motivate others
Job Duties
- Perform all responsibilities of restaurant team members
- recruit, hire, train and supervise restaurant team members including shift leaders, bakers and support staff
- foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts
- implement training programs to enhance team member skills and performance
- lead by example demonstrating strong work ethic, professionalism and adherence to company values
- oversee day-to-day operations including opening and closing procedures, cash management, inventory control and following brand standards
- ensure compliance with health and safety regulations, food handling guidelines and sanitation standards
- create and maintain a guest focused culture in the restaurant
- review guest feedback results and implement action plans to drive improvement
- develop and implement operational strategies to increase efficiency, reduce waste and enhance productivity
- ensure exceptional customer service by providing a welcoming and friendly atmosphere
- monitor customer feedback and reviews and take steps to improve service quality
- monitor and control food and labor costs, inventory levels and waste to maximize profitability
- engage with local community to build relationships and explore partnership opportunities
- stay updated with industry trends, competitor activities and customer preferences
- communicate restaurant priorities, goals and results to team members
- execute new product roll-outs including training, marketing and sampling
- complete DCP and vendor orders to ensure product stock
- conduct self-assessments and action plans for food safety and brand standards
- ensure restaurant budget is met as determined by franchisee
- engage with Dunkin' and Inspire Brands Field Operations team as appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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