Loss Prevention Manager

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $57,300.00 - $78,200.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible schedule

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company renowned for its innovation and leadership in the industry. With a dominant presence in crucial U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is also rapidly expanding its influence across Europe, Latin America, and the Caribbean. The company's extensive portfolio includes global properties valued at over $20 billion, generating more than $5 billion in cumulative revenues. Highgate provides comprehensive services throughout all stages of the hospitality property cycle, from initial planning and development to recapitalization and disposition. The company is distinguished by... Show More

Job Requirements

Four-year college degree preferred
minimum of five years of NYC hospitality experience preferred in a similar role
minimum of five years of NYC security management experience in a union environment preferred
experience in hospitality or facility/property management is a plus
experience within a branded hospitality chain/company preferred
hotel operations experience required in 500 room hotel
ability to think strategically while maintaining a tactical focus
ability to adapt emerging best practices and industry innovation
ability to lead diverse teams
ability to manage complexity across a broad region and deliver harmonized services
self-motivated and able to work independently
detail-oriented with strong analytical skills
strong communication skills both written and oral
willingness to implement new initiatives and flexibility
ability to build relationships with team members, guests, and NYC government and emergency service departments
valid NYS security guard certification
certification in CPR/First Aid/AED
valid FSD/EAP certification
professional presentation
strong interpersonal and problem-solving abilities
ability to work well under pressure in a fast paced environment
ability to work cohesively with colleagues as part of a team
ability to focus on guest needs, remaining calm and courteous at all times
proficiency in Excel, Word, Outlook

Job Qualifications

High school diploma or equivalent and/or experience in a hotel or related field preferred
flexible and long hours sometimes required
ability to exert up to 100 pounds of force occasionally and up to 50 pounds frequently
ability to stand during entire shift
ability to climb and descend stairways and run
ability to physically deter individuals who pose a threat to employees or guests
maintain a warm and friendly demeanor at all times
effective verbal and written communication skills with all employees and guests
ability to multitask and prioritize departmental functions
attend all hotel required meetings and training
maintain high standards of personal appearance and grooming
comply with Highgate Hotel standards and regulations
maintain productivity and identify problem areas
maintain confidentiality of information
show initiative to anticipate guest or operational needs
perform other duties as requested by management

Job Duties

Receive and track packages for internal and external guests
manage daily loss prevention initiatives ensuring guest and team member safety and security
conduct daily tours and communicate findings through effective reports
process payroll and scheduling daily and weekly
enforce departmental operational policies and procedures for key control, visitor logs, lost and found
complete thorough reports and investigations within established guidelines and time periods
lead safety initiatives including monthly safety committee meetings
utilize safety calendars for daily, weekly, and monthly safety topics
encourage best practice feedback from team members

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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