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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401k plan
Hilton travel benefits
Free lunch
parking
Job Description
The DoubleTree by Hilton Miami Airport Convention Center is a distinguished hotel located just south of Miami International Airport, providing convenient access to the Dolphin Expressway and adjacent to the vibrant Blue Lagoon Business District. This hotel boasts 334 well-appointed guestrooms, various onsite dining options, a state-of-the-art fitness room, an inviting outdoor pool, a comprehensive business center, and complimentary high-speed internet access. With an impressive 24,000 square feet of retail space and over 20,000 square feet of hotel meeting and function spaces, it caters to both leisure travelers and business professionals alike. The hotel is also located next to the... Show More
Job Requirements
- At least 4 years of progressive hotel sales experience or a 4 year college degree and at least 2 years of related experience or a 2 year college degree and 3 or more years of related experience
- ability to communicate effectively both verbally and in writing with employees and guests
- excellent multitasking and prioritization skills
- service-oriented demeanor
- attendance and participation in required meetings and trainings
- ability to maintain regular attendance in compliance with company standards
- adherence to personal appearance and grooming standards including wearing name tags
- compliance with operational standards and safety regulations
- ability to handle, anticipate and solve problems
- capability to understand and evaluate complex data from various sources
- ability to maintain confidentiality
- flexibility to work long hours as needed
- physical ability to exert up to 50 pounds of force occasionally
Job Qualifications
- At least 4 years of progressive hotel sales experience or a 4 year college degree and at least 2 years of related experience or a 2 year college degree and 3 or more years of related experience
- effective verbal and written communication skills with all levels of employees and guests
- ability to listen, understand, and clarify concerns raised by employees and guests
- multitasking abilities and prioritizing departmental functions to meet deadlines
- service-oriented approach in all guest and employee encounters
- attendance at all required hotel meetings and trainings
- participation in M.O.D. coverage as required
- maintaining high personal appearance and grooming standards
- compliance with DoubleTree by Hilton standards and regulations
- problem-solving skills including anticipating, preventing and addressing issues
- ability to analyze complex information and data to meet objectives
- ability to maintain confidentiality of information
Job Duties
- Attend daily DT by Hilton Business Review meetings with the DOS
- daily review and implementation of room accommodation and rate inventory controls including weekly implementation of roll-in controls
- ensure group inventory and cut-off dates are managed according to demand
- implement all blackout dates and review monthly to adjust
- work with Front Office to ensure that sellout strategies are in place and systems are balanced daily
- ensure PMS and General Ledger are balanced daily as it relates to past actuals
- conduct weekly Revenue Management Meeting to evaluate booking periods for proper rate and availability control
- provide synopsis of results vs decision from previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment
- daily review of Delphi/DMPE reports and address concerns with Director of Sales
- develop annual transient pricing ensuring consistency across all distribution channels
- review end of month room statistics reports and provide critical analysis on performance
- conduct displacement analysis of group business as needed
- review all tentative and definite group bookings to ensure they support implemented strategies
- complete weekly booking pace reports and recommend strategy changes
- analyze past and present trends and make recommendations for future strategies
- prepare weekly, monthly, rolling forecasts and annual budget
- review competitive shops and identify selling strategies and market trends
- monitor demand calendars, convention calendars and city event calendars
- maintain historical data on events and performance during demand-generating events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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