Guest Services Concierge - PRN

College Station, TX, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $12.00 - $15.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

401(k) Plan

Tuition Reimbursement

Paid Time Off

Job Description

Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, renowned for its commitment to promoting the well-being of individuals, families, and communities. With multiple onsite locations including College Station Hospital, Rock Prairie Clinic, University Drive Clinic, Plaza Clinic, and Brenham Hospital, this healthcare network serves vast regions with compassionate and high-quality care. The organization's core values emphasize faithful service done with joy, continual improvement, supportive collaboration, and impactful initiatives aimed at delivering an exceptional patient and guest experience.

The Guest Services Concierge position at Baylor Scott & White Health is a pivotal role designed t... Show More

Job Requirements

H.S. diploma/GED equivalent
Less than 1 year of experience
Good verbal communication skills
Skilled in the use of computers and related software applications
Ability to establish and maintain effective working relationships
Ability to focus on crucial patient and guest details
Ability to diffuse anger collect information and resolve complaints

Job Qualifications

H.S. diploma/GED equivalent
Less than 1 year of experience

Job Duties

Greets patients families and visitors in a friendly professional manner
Answers questions and lists local amenities including dining local hotels restaurants flower shops bus schedules airline information car rental services and pharmacies
Identifies and reports visitors guests and patients needs Resolves customer issues or escalates to supervisor as required
Provides escorts for patients and visitors to hard to find hospital areas Refers patients and visitors to services that address their needs and concerns
Maintains standards of customer service excellence
Maintains current information and materials regarding facilities services and local restaurants and attractions
Cleans and reports the status of assigned equipment Maintains cleanliness of the lobby and surrounding areas

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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