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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.50
Work Schedule
Standard Hours
Benefits
Paid Time Off
Matching 401(k)
health benefits
Job Description
Irvine Company Retail Properties, a division of Irvine Company, is renowned for developing and managing some of America’s most beloved retail centers. With a portfolio of 40 meticulously planned retail centers including Fashion Island in Newport Beach, Irvine Spectrum Center, and The Market Place, along with neighborhood shopping destinations like Woodbury Town Center in Irvine, Irvine Company emphasizes community-centric developments that cater to the needs and preferences of local residents. The company takes immense pride not only in the communities it creates but also in fostering a supportive and collaborative employee environment. At Irvine Company Retail Properties, employees experience a... Show More
Job Requirements
- High school diploma or GED or equivalent experience
- 2 to 5 years of experience in retail or hospitality industry
- Experience using Google platforms and point-of-sale systems
- Ability to provide excellent customer service
- Must adhere to uniform and grooming standards
- Ability to handle guest concerns professionally and efficiently
Job Qualifications
- High school diploma or GED or equivalent experience
- 2 to 5 years of experience in retail or hospitality industry
- Experience with Google platforms and point-of-sale systems
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and prioritize guest needs effectively
- Strong problem-solving skills and attention to detail
- Friendly and professional demeanor
Job Duties
- Serve as the primary welcome point for guests providing directions and Center information
- Seek opportunities to exceed guests' expectations by delivering best-in-class customer service and maintaining a professional and friendly demeanor at all times
- Handle all guest requests effectively and efficiently based on established policies and procedures
- Maintain ongoing knowledge of Fashion Island and its stores restaurants and events
- Efficiently process gift card sales and manage reconciliation reporting
- Resolve guest challenges and concerns promptly and professionally ensuring satisfactory outcomes
- Remain compliant with operating procedures including uniform and grooming standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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